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Yyyyyy x. yyyyyy
- 1575 Harbor Blvd 3707 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Sales Manager/Director
Qualifications Profile
Self-assured, and results-driven management professional with more than 12 years providing high-performance sales, customer service, and account management in the IT solutions and telecommunications industries.
- Proven dedication to process efficiencies in delivering outstanding customer service and exceeding sales targets that earned various awards while providing cost and service quality advantages for various companies served.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Sales Management
Marketing & Sales (Trad. & Online)
Business Development
Retail Sales Management
Brand Management
Product Positioning
Market Penetration
Campaign/Event Management
Multiple Account Management
Customer Service Management
Business Operations Management
Strategic Planning & Execution
Fiscal & Budget Management
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, & Vendors)
Profitability Management
Concurrent Project Management
Administration
Policies & Regulatory Compliance
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Professional Experience
Level3 Communications Inc. NYC Account Director 2016 Present
Provide strategic directions in driving a Global network company focused on managed security, network, voice and data services, enabling clients to access network services via one provider.
Develop and execute a Level3 sales model initiative program called Tech Connect bringing top talent with non-telecom background to be aggressively trained to become successful Account Directors handling key named accounts.
Build and maintain executive relationships with key customer such as KKR & Co, L Oreal, Bristol-Myers, and more.
Achievements to date:
Negotiated, won, and manage NYC DoITT contract, maintaining relationships with key decision makers and agencies.
Consistently achieved all performance targets; monthly revenue standards, and customer satisfaction ratings.
Dell, Inc., NYC Software Global Account Manager 2013 - 2016
Managed a team of outside sales specialists, selling Dell IP software solutions to key named $50M+ G500 accounts comprising of financial services, filmed entertainment, network, news media, and information services.
Consulted with decision makers to identify opportunities for technology solutions around cloud computing, information management, BYOD, risk and compliance, developing the IT roadmap and appropriate strategic solutions that enhanced client revenue and market share standing.
Built, leveraged, and maintained executive relationships with key clients such as Credit Suisse, Deloitte, Morgan Stanley, Bloomberg, Deutsche Bank, & Time Warner, creating value-vision aligned with business objectives.
Managed and guided specialists in executing sales plan to achieve sales objectives across defined industry verticals.
Consistently achieved performance targets including monthly/quarterly sales quotas, and customer satisfaction ratings.
Novell, Inc. Washington, DC Account Executive 2011 2013
Re-hired by this former employer to drive customer relationship management for Enterprise-level accounts across DC, MD, VA, DE, and WV. Lead efforts to grow sales; develop and execute strategic sales and marketing campaigns. Market and generate leads while promoting brand and capabilities to resellers.
Established, leveraged, and maintained executive relationships with such key customers as W.L. Gore, Adventist Healthcare, and University of Maryland by creating value-vision matches in alignment with business requirements.
Consistently achieved performance targets including monthly/quarterly sales quotas, and customer satisfaction ratings.
Novacoast, Inc. Washington, DC Client Executive 2010 2011
Ÿ Managed customer and vendor relationships for key accounts across commercial and government sectors, driving sales and lead generation across DC, MD, VA, WV, NC, SC, GA, AL, MS, and FL.
Ÿ Collaborated with vendors such as Novell, Symantec, VMWare, and Dell to drive new and boost existing business sales growth by creating customized services and customized product solutions.
Yyyyyy x. yyyyyy
- 1575 Harbor Blvd 3707 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Oracle USA Reston, VA Enterprise Customer Services Director 2008 2009
Ÿ Delivered customer service to key $20M+ enterprise account customers within vertical markets comprising financial, filmed entertainment, network, news media, and information services.
Ÿ Consulted with C-level and senior management to develop IT solution roadmap and appropriate strategic solutions to enhance revenue streams and market positions.
Ÿ Led a 10-member account management team in strategic planning and solution development programs.
Ÿ Closed sales deals that generated additional revenues and future sales opportunities with key clients such as Bank of America, News Corporation, Cannon, and Constellation Energy.
Ÿ Generated $3M+ in net sales from new clients, achieving all performance targets across quarterly sales quotes, and customer satisfaction rankings.
Novell, Inc. Reston, VA Service Account Manager 2004 2008
Managed key $7M+ customer accounts within vertical markets comprising of financial institutions, healthcare providers, transportation, broadcasting media, education, consumer, retail, and government.
Partnered with Business Development to establish and introduce new premium programs to penetrate smaller markets such as K-12 learning institutions, government, and small commercial accounts.
Others (early Career)
Discovery Networks | Iconnix Web Solutions | Manning & Napier Advisors | Impco Marketing
Various roles in Account Management and Program Management
Education & Credentials
COLORADO TECHNICAL UNIVERSITY Colorado Springs, CO
Certifications
Certified Symantec Sales Professional | Certified Kaspersky Sales Professional | Certified VMware Sales Professional
Certified VMware Technical Sales Professional | Certified Novell Sales & SUSE Linux Sales
Professional Development
Executive Conversations , Corporate Visions, Inc. | InfoMentis Sales & Services Framework & Sales Application
The Grayson Group Selling in Deep Carpet | Sales Effectiveness & Leadership Wilson Learning Consultative Sales,
Oracle s Customer Success Index Training, based on Carnegie Mellon Capability Maturity Model Integration
Karrass Effective Negotiating Training I, II & Effective Sales | Acumen Learning Inc. Business Acumen
Awards & Recognition
President s Club Award twice for attaining 140% of 2014 quota, and 120% of 2015 quota, Dell, Inc. (2016).
President s Club Award for securing one of largest new product deals in East region, Novell, Inc.(2012)
Ÿ Top New Client Executive and President Club Award for generating $2M+ in new revenue in less than 6 months, Novacoast, Inc. (2010)
Recognized as Service Account Manager of the Year (2007), President s Account Team Award and President s Club Award (2007), and several Pit Crew Sales Awards (2006-2008), Novacoast.
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