• Over 10 years of experience delivering high quality customer service throughout various industries, including residential property management, retail and hospitality.
• Experienced in successfully performing tasks within apartment complex leasing office; skilled in accurately posting rent payments, promoting resident retention and resolving inquiries.
• Skilled in building solid relationships with customers; recognized for ability to promote services and products to meet individual needs.
• Bilingual in Spanish and English.

Hotel Indigo, Sarasota, FL 2015-Present

Server

• Demonstrate strong customer service skills; meet customer needs and continually upsell menu items.
• Handle financial transactions with accuracy.

The Francis, Sarasota, FL 2013-Present

Banquet Server

• Contribute to smooth operation of banquets; deliver high quality service to patrons of weddings, corporate meetings and large parties.
• Use bilingual capabilities to maintain open lines of communication with coworkers and guests.

Metro PCS, Sarasota, FL 2009-2013

Customer Service / Sales Representative

• Formed positive relationships with customers; continually identified customer needs and upsold products/services to meet accordingly.

Glenridge, Sarasota, FL 2006-2009

Server and Cook

• Delivered excellent customer service and demonstrated strong organizational abilities within a retirement home restaurant.

Springhill Suites by Marriott, Fort Myers, FL 2007-2008

Front Desk Clerk / Breakfast Attendant

• Greeted guests, resolved inquiries and ensured satisfaction throughout duration of stay.

Fox Run Apartments, Lexington, KY 2005-2006

Leasing Agent

• Responsible for performing various office tasks, including accurate posting of rent payment and speedy escalation of work orders.
• Established positive relationships with residents; promoting retention and encouraging referrals.

High School Diploma, Henry Clay High School, Lexington, KY; 2004