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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 | 941-328-2446 |


Profile of Qualifications


  • Over 10 years of experience delivering high quality customer service throughout various industries, including residential property management, retail and hospitality.
  • Experienced in successfully performing tasks within apartment complex leasing office; skilled in accurately posting rent payments, promoting resident retention and resolving inquiries.
  • Skilled in building solid relationships with customers; recognized for ability to promote services and products to meet individual needs.
  • Bilingual in Spanish and English.


Key Areas of Expertise


  Customer Service

   Financial Operations



   Problem Solving


  Attention to Detail

  MS Excel & Word


Professional Synopsis


Hotel Indigo, Sarasota, FL 2015-Present


  • Demonstrate strong customer service skills; meet customer needs and continually upsell menu items.
  • Handle financial transactions with accuracy.


The Francis, Sarasota, FL 2013-Present

Banquet Server

  • Contribute to smooth operation of banquets; deliver high quality service to patrons of weddings, corporate meetings and large parties.
  • Use bilingual capabilities to maintain open lines of communication with coworkers and guests.


Metro PCS, Sarasota, FL 2009-2013

Customer Service / Sales Representative

  • Formed positive relationships with customers; continually identified customer needs and upsold products/services to meet accordingly.


Glenridge, Sarasota, FL 2006-2009

Server and Cook

  • Delivered excellent customer service and demonstrated strong organizational abilities within a retirement home restaurant.


Springhill Suites by Marriott, Fort Myers, FL 2007-2008

Front Desk Clerk / Breakfast Attendant

  • Greeted guests, resolved inquiries and ensured satisfaction throughout duration of stay.


Fox Run Apartments, Lexington, KY 2005-2006

Leasing Agent

  • Responsible for performing various office tasks, including accurate posting of rent payment and speedy escalation of work orders.
  • Established positive relationships with residents; promoting retention and encouraging referrals.




High School Diploma, Henry Clay High School, Lexington, KY; 2004

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