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Patient / Physician Relations
Clinical Practice Management
Clinical Administrative Support
Administrative Research Assistance
Team Building / Training
Patient Appointment Setting
Financial Resource Management
Customer Relationship Management
Data Collection / Analysis
Written / Verbal Communications
Highly Accomplished Practice Manager who seeks to merge recent clinical administrative support experience with rigorous graduate-level education in clinical mental health counseling and valuable psychophysiological research. Visionary Professional who offers proven solutions-centric critical thinking, and who makes big picture decisions to align with a facility s goals. Multilingual Communicator (English, Spanish, Urdu / Hindi) who develops synergistic relationships with cross-geographical decision-makers, administrative teams, research professionals / participants, and patients / clients, and who leads peers by example and with ethics and integrity. Ambitious Self-Starter who has traveled extensively to Japan and South America to build a cross-cultural awareness and dynamic interpersonal communications techniques, including actively working with Pakistan s School of Leadership to coordinate various campaigns to raise funds for disabled children and participating in community service / volunteer at UNDP participating in Green Campaign awareness on the importance of parks for children.
Builders Exchange, Inc., Cleveland, XXXXXX (2009 2013)
Capitalized on the opportunity to lead forward-thinking research and reporting of the most active public owners in Northeast Xxxxxx to obtain essential construction data and news for inclusion in Builders Exchange products and services literature. Demonstrated a specialization in blueprint labeling, imaging, and scanning, and prepared, entered, and reviewed data entry of key company projects. Regularly liaised among clients and architects to purchase building plans. Expertly monitored legal notices for bid information, and reported contract results.
Reported on up to 110 projects daily while increasing the number of overall plans purchased.
Drove business growth by using Spanish language fluency to build relationships with top vendors.
Dr. Sarwat & Associates, Karachi, Pakistan (2008 2009)
Strategically steered fiscal operations within this fast-paced dental practice, including handling all accounting, budget development / control, expenditure authorizations, and financial reporting coordination. Efficiently transmitted documents to customers via multiple methods (i.e. email, snail mail, fax) and proficiently operated a telephone switchboard to screen, answer, and / or forward calls requesting further information.
Personally supervised the release of a periodic magazine, and profitably secured sponsors.
Actively collaborated with the practice s advertising and promotions managers to meet goals.
Conceptualized, designed, and developed innovative marketing to promote products and services.
Initiated and led a popular Loyalty Program, Smiles for Miles, and established partner brand synergies.
School of Leadership, Karachi, Pakistan (2008)
Spearheaded results-focused project initiatives by supervising fundraising efforts and meeting with sponsors and organizing committees to plan scope and format of events; cost-effectively establish, monitor, and manage high-volume funds; and review administrative procedures and event progress. Coordinated event-specific special events, including arranging transportation, as well as all catering, signage, displays, printing, and event security.
Continually ensured event compliance with regulations and laws.
Encouraged a key spirit of entrepreneurship among special children.
United Nation Association of Pakistan (UNAP), Karachi, Pakistan (2007 2008)
Played a vital role in building awareness of the organization s mission while conducting comprehensive educational sessions about global warming. Led exhibitions in public halls focusing on an increase in natural calamities due to climate imbalance. Drafted and disseminated talking points correspondence to interested parties.
Developed dynamic blogs and unique websites about global warming.
Proactively contacted clubs to conduct awareness classes at local schools.
Master of Science in Clinical Mental Counseling (In Progress ￨ Projected 2019) Jxxxxxxns Hopkins University
Bachelor s Degree in Psychology (Philosophy Minor ￨ Dean s List Honors) Cleveland State University
Associate of Arts (Dean s List Honors) Xxxxxx Community College
Cleveland State University, Cleveland, XXXXXX (2015 2017)
Department of Clinical Psychology
Research Assistant Mood & Emotion Regulation Laboratory
Ran participants through psychophysiological protocols while collecting data and pupillometry of participants and debriefing participants. Trained RAs for two long-term follow-up studies, and coordinated long-term follow-up studies. Expertly acquired data, audit, and payment records. Created a project manual. Wrote abstracts for poster submissions.
Department of Experimental Psychology
Research Assistant Aging, Cognition & Emotion Laboratory
Contributed talent in consenting and debriefing participants while overseeing a diverse group of multi-age youth and adult participants through key protocols. Collected data through physiological responses, i.e. heart rate, electrodermal activity. Administered cognitive tests. Collected pupillometric measures of emotional responses via eye tracking software. Created macros in Excel. Wrote abstract for poster submission.
Case Western Reserve University, Cleveland, XXXXXX (2014 2015)
Department of Clinical Psychology Adult Development & Aging
Research Assistant The Brain Emporium
Managed high-level research lab operations, including training a multicultural group of older adults on the use of memory games, i.e. CogniFit, Lumosity, and Fit Brains. Acquired and analyzed data. Administered R-BANS tests to examine cognitive changes caused by playing brain training games. Created a poster for abstract submission.
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Database Management
Various Proprietary Software / Hardware ￨ Web-Based Applications
Able to Quickly Master Additional Software as Required
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