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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Profile of Qualifications
AMT-certified and state licensed Phlebotomist with over 15 years of professional customer service and clinical experience.
Excellent interpersonal communication skills, key to building positive relationships, resolving inquiries and creating a positive patient/customer experience.
Possesses in depth knowledge of blood sample preparation, collection and storage.
Detail oriented individual skilled in maintaining thorough records.
Key Areas of Expertise
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Phlebotomy Record Management
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Interpersonal Communication Leadership
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Organizational Management Administrative Operations
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Professional Synopsis
Home Depot 2006-Present
Customer Service/Cashier
Provide excellent customer service throughout all day to day interactions.
Utilized strong leadership skills to conduct in depth training for newly hired associates.
Demonstrated a strong attention to detail, as well as an ability to maintain quality throughout completion of all tasks.
Lab Corp 2015
Phlebotomist (Intern)
Gained valuable hands on exposure to best phlebotomy practices within hospitals and blood banks.
Responsible for performing various tasks, including venipunctures, blood collection, preparation and ensuring proper storage of samples.
Thoroughly documented patient information.
Formed positive relationships with patients; created a welcoming environment.
Sprint Call Center 2003-2004
Customer Service Call Center
Used excellent communication skills to provide high level of customer service.
Resolved inquiries and made knowledge based recommendations to ensure customer satisfaction.
Invesmart of Pittsburgh, Inc. 1999-2003
Administrative Assistant/ 401k Specialist
Successfully completed administrative tasks in a fast-paced environment.
Demonstrated strong organizational skills; responsibilities included document processing, bookkeeping, filing and handling correspondence.
Education & Professional Development
Associate Degree in Computer Information Science, Wallace College; 1998
Associate Degree in Accounting Technology, Wallace College; 1998
Medical Administrative Assisting Certificate, Allied Business School; 2011
Phlebotomy Technician Certification, Columbus Tech; 2015
Health Care Assistant Certificate, Columbus Tech; 2015
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