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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Profile of Qualifications


         AMT-certified and state licensed Phlebotomist with over 15 years of professional customer service and clinical experience.

         Excellent interpersonal communication skills, key to building positive relationships, resolving inquiries and creating a positive patient/customer experience.

         Possesses in depth knowledge of blood sample preparation, collection and storage.

         Detail oriented individual skilled in maintaining thorough records.


Key Areas of Expertise



   Record Management


  Interpersonal Communication



  Organizational Management

  Administrative Operations


Professional Synopsis


Home Depot 2006-Present

Customer Service/Cashier

         Provide excellent customer service throughout all day to day interactions.

         Utilized strong leadership skills to conduct in depth training for newly hired associates.

         Demonstrated a strong attention to detail, as well as an ability to maintain quality throughout completion of all tasks.


Lab Corp 2015

Phlebotomist (Intern)

         Gained valuable hands on exposure to best phlebotomy practices within hospitals and blood banks.

         Responsible for performing various tasks, including venipunctures, blood collection, preparation and ensuring proper storage of samples.

         Thoroughly documented patient information.

         Formed positive relationships with patients; created a welcoming environment.


Sprint Call Center 2003-2004

Customer Service Call Center

         Used excellent communication skills to provide high level of customer service.

         Resolved inquiries and made knowledge based recommendations to ensure customer satisfaction.


Invesmart of Pittsburgh, Inc. 1999-2003

Administrative Assistant/ 401k Specialist

         Successfully completed administrative tasks in a fast-paced environment.

         Demonstrated strong organizational skills; responsibilities included document processing, bookkeeping, filing and handling correspondence.


Education & Professional Development


Associate Degree in Computer Information Science, Wallace College; 1998

Associate Degree in Accounting Technology, Wallace College; 1998

Medical Administrative Assisting Certificate, Allied Business School; 2011

Phlebotomy Technician Certification, Columbus Tech; 2015

Health Care Assistant Certificate, Columbus Tech; 2015

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