• Results-driven Operations Manager possessing extensive experience in managing key client accounts and implementing innovative solutions to increase efficiency.
• Knowledgeable in various human resource services, including payroll processing, wage garnishments, benefits administration / deductions and policy compliance.
• Dynamic interpersonal communication skills, critical to establishing and maintaining positive relationships with key clients.

East West Connection 2017-Present

Director Business Development (2017-Present)

• Fulfill critical leadership position overseeing daily operations while implementing innovative solutions to significantly increase efficiency.
• Leverage strong leadership skills to conduct in-depth training for 3 Sales Representatives.
• Closely monitor individual performance and implement needs based action plans.
• Generate detailed financial reports; relay pertinent information to executive level team.
• Cultivate positive relationships with third party vendors.

Key Achievements:

• Streamlined existing operations, resulting in a 25% growth within 6-month period.
• Successfully implemented 3-tier marketing campaign and CRM system.

Director of Meetings and Events (2017)

• Demonstrated top-notch leadership and organizational abilities while supporting a book of business valuing $15M.
• Successfully oversaw day to day operations of team consisting of 22 members.
• Strategically facilitated all aspects of meetings and special events.

ADP TotalSource 2012-2017

District Manager (2016-2017)

• Leveraged various prospecting and networking techniques to build book of business across assigned territory.
• Strategically identified client needs and developed innovative solutions to ensure fulfillment.
• Established and maintained relationships with key accounts.

Human Resource Business Partner (2012-2016)

• Successfully managed relationships with 70 clients; responsible for devising individualized strategies to fulfill client needs.
• Strategically increased client base offerings, resulting in a 10% increase in annual sales goals.
• Delivered high quality service to ensure overall client satisfaction; utilized strong negotiation skills to ensure favorable terms throughout all agreements.
• Performed various human resource services, including recruitment, employee performance management and overseeing employee relations.
• Maintained open lines of communication between clients and ADP TotalSource group.

CheckPoint HR 2009-2012

Client Service / Tax Supervisor

• Fulfilled key account management position, responsible for maintaining positive relationships with 100 high-profile clients.
• Closely monitored performance of up to 40 team members; conducted annual audits to ensure quality control.
• Demonstrated a strong attention to detail while maintaining quality control throughout tax operations, payroll processing and various financial operations.
• Delivered top-notch service to ensure overall client satisfaction.
• Processed and maintained all Wage Garnishments, Benefit Accruals, 401(k), Section 125, COBRA and third party sick payments.

Key Achievements:

• Successfully directed migration from Ceridian Tax Platform to Empower Tax Platform; established logins and passwords for 500+ parent clients containing 14,000 employees.

ADP 2005-2009

Account Specialist, Major Accounts (2006-2009)

• Exemplified strong communication skills while providing direct support to high-profile clients.
• Leveraged industry expertise to promptly resolve inquiries and make knowledge based recommendations.
• Streamlined process improvement initiatives to significantly increase efficiency throughout daily operations.

HRIS Technician, Small Business Services (2005-2006)

         Maintained quality control throughout a fast-paced call center averaging 3,200 calls daily.

         Completed various administrative functions on-time within a fast-paced environment.

Business Management & Accounting Coursework Completed, Strayer University

Certified Healthcare Reform Specialist (CHRS)