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Experienced Business Development & Merchandising Leader with several years of experience within high-stress environments with a keen ability to lead others and increase organizational productivity/efficiency. Experienced in diffusing escalated customer services situations, supervising cross-functional teams, handing financial functions, and implementing innovative standard operating procedures. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively building positive relationships with co-workers, clients, and members of management.

  Directed day to day administrative functions within a fast-paced environment with a concentration in increasing productivity and efficiency levels

  Manage all staffing functions for 3 retail store locations, oversee budgets ranging from $3.4 million to over $7.5 million, and review/diffuse escalated operational situations

  Ensure district goals are consistently met which resulted in surpassing goals 3 years in a row, implement innovative standard operating procedures, and identify marketing opportunities

  Instrumental in improving employee engagement levels which resulted in maintaining over 90% retention of top Managers over a span of 2 years

  Played a lead role in a store expansion in Texas which included opening 4 new stores within 18 months, hiring all staff members, and training approximately 20 Managers/Supervisors

  Coordinated merchandising functions within a retail store environment which required designing and implementing merchandise plans/strategies in addition to utilizing ladder plans to manage inventory

  Utilized superior analytical abilities to perform detailed data analysis, complete market research tasks, and make appropriate recommendations to merchants in regards to merchandising issues

  Supported the production and shipping lifecycle from initial order through deliver, analyzed complex historical data, and worked closely with an internal buying team

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  Oversaw daily practice operations in addition to leading large-scale initiatives which included reducing overhead costs by $10 thousand annually along with leading a transition from paper to electronic files

  Facilitated monthly team meetings, processed employee payroll, oversaw accounts receivable, led human resources functions, and ensured compliance with state/federal regulations

  Directed strategic operations within the organization which centered on managing work order priority, managing operational costs, and ensuring continuous compliance with standard operating procedures

  Worked closely with both state and federal government systems, supervised a First Response Team, and executed Engineer contract programs/plans

  Awarded Airmen of the Year (2004)

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Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in both administrative and operations management roles with experience in overseeing complex financial operations, designing innovative operational strategies, and leading cross-functional teams. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Business Management from Florida Atlantic University.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy