Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 307-679-3943 abc@xyz.com

Financial Administration Sales Leadership Operations Management

Customer Service Human Resources Report Preparation Lending / Mortgages

         Extensive experience in full range of office administration including customer service, financial administration, sales support, data management, report preparation, and project leadership.

         Able to contribute polished communication skills toward effectively liaising between executives and internal/external stakeholders in support of achieving objectives.

         Excel at managing multiple concurrent tasks to meet timelines and performance goals.

         Skilled at maintaining spreadsheets, forms, and databases to track vital business information.

         Highly skilled at connecting with and directing people from diverse cultures and backgrounds.

         Outstanding skills in standardizing procedures and practices to eliminate unproductive processes.

         Constantly aim to foster and maintain a respectful workplace climate essential to maximizing staff retention, morale, cohesiveness, and accountability.

         Considerable marketing savvy including public relations and social media management.

Protein Evolution, Farr West, UT, 2015 to present

Director of Operations

         Established and currently operate protein smoothie truck business with full accountability for financial administration, payroll, inventory control, and purchasing.

         Orchestrate public relations for special events to maximize sales and customer traffic.

         Launched and maintain website (www.theproteinevolution.com) and coordinate social media networking and marketing efforts to boost company awareness, interest, and revenues.

Winward Electrical, Ogden, UT, 2015

Office Manager

         Spearheaded full-scope office operations encompassing human resources (new hire documentation, weekly payroll, union relations), financial management (invoice distribution, bookkeeping), job safety compliance, and weekly status reporting for projects.

         Held bi-monthly meetings with managers to discuss job progress, budget compliance, and customer issues, vital to optimizing customer satisfaction and company reputation.

Continued

Yyyyyy x. yyyyyy Page 2 of 2

Professional Experience

Premier Surgical Center, Evanston, WY, 2013 to 2015

Administrative Associate

         Advanced from initial role as Scrub Technician in the operating room to handle the complete spectrum of patient administrative functions such as surgery check-ins and cooperating with insurance companies regarding patient benefits and billing.

         Maintained up-to-date operating manual including procedure forms, and used QuickBooks software to pay monthly company bills and input invoices.

Mountain View Title, Ogden, UT, 2005 to 2007

Escrow Assistant / Title Clearing Clerk

         Accurately prepared mortgage documents and acquired paperwork for clients to close on residential transactions.

         Meticulously examined title reports and ensured timely resolution of disputed items such as liens and judgments.

         Answered incoming calls and consistently provided exemplary customer service.

Academy Mortgage, Ogden, UT, 1998 to 1999

Mortgage Loan Processor

         Processed mortgages by organizing documentation for loan application such as pay stubs, W2s and bank statements, ordering title report and appraisal, and submitting file to underwriters.

         Contacted borrower s employer to verify employment status and called insurance company to collect and validate necessary homeowner insurance information.

         Efficiently and accurately prepared files for closing following underwriting process.

Goldenwest Credit Union, South Ogden, UT, 1995 to 1998

Member Services / Teller Supervisor / Phone Operator / Teller

         Repeatedly promoted through a series of positions to most recently support phone center by responding to members inquiries regarding accounts, collecting loan application details, and opening and closing accounts.

         Supported loan department by evaluating applications for Visa credit cards, auto loans, and signature loans, processing applications, and calling members following loan approval.

         As teller, processed deposits, withdrawals, money orders and cashier s checks, and balanced cash drawer daily.

         Opened new checking, saving and IRA accounts, prepared certificates of deposit, approved members for Visa accounts and overdraft protection, ordered checks for members, and closed accounts for beneficiaries of deceased credit union members.

Cosmetology License