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Yyyyyy x. yyyyyy
- 6100 N Bay Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Marketing & Sales (Travel/Tourism)
Qualifications Profile
Self-assured and results-driven marketing professional with extensive travels to more than 30 countries, and a growing experience in customer service, sales, and PR in the travel and hospitality industries.
- Strong passion for delivering outstanding customer service in the hotel and resorts business, leveraging creative skills in developing and staging events harnessing media celebrities that deliver high-visibility promotions.
- Exhibited mature understanding of market dynamics that enabled successful promotional and marketing campaigns.
Well-organized and resourceful with multitasking skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer and stakeholder confidence while fostering teamwork synergies in achieving shared commitments.
Key Expertise
Marketing & Sales
Travel & Hospitality Business Development
Customer Service Management
Travel Market Research & Planning
Event Development & Management
Tourism Industry Liaison
Hotel & Multi-Modal Transport Coordination
Relationship Management (Clients, Stakeholders, Tour Operators, Tourism Officials, & the Public)
Program Management
Staff Motivation & Development
Bilingual in English & Spanish
Technical
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Internet: Email/Webmail, Web Research, & Social Networking
Career Highlight
Ÿ Brought the stars/crew of the reality TV series Real Housewives to Karisma Hotels and Resorts in Mexico negotiating the filming of 2 episodes with logo placement and verbal mentions during the episode to promote the resorts.
Ÿ Conceptualized and executed a monthly Culinary Event that pairs Chefs and Winemakers at the Resorts in Mexico for the Jackson Family Wines Culinary Series by Karisma.
Ÿ Played a critical role in negotiating the contract for Nickelodeon Hotels and Resorts, leading the team to successfully create the branding and concept behind the business endeavor.
Ÿ Developed "Little Eko Chefs - a Kids Club culinary concept for Generations Hotels and Resorts, with Alexander Weiss, winner of Master Chef Junior to launch the program.
Professional Experience
Premier Worldwide Marketing (Karisma Hotels & Resorts) Miami, XXXXXX
Senior Sales Manager Sep 2012 - Present
Ÿ Provide marketing, PR and business relationship management support for the exclusive global sales and marketing representative of Karisma Hotels & Resorts, leading a strategic partnership between El Dorado Spa Resorts & Hotels, Azul Hotels & Villas, and Generations Resorts & Hotels in Riviera Maya, Mexico.
Ÿ Generate revenue through existing and new channels, interacting with tour operators and travel agencies in implementing marketing plans to increase sales of current and new luxury brands and niche products.
Ÿ Conceptualized and executed a social event with Michelin-star chef Rene Redzepi for guests at the El Dorado Casitas Royale celebrating the launch of Karisma s Jackson Family Wines Culinary Series.
Ÿ Served as Marketing Analyst, promoted to Project Leader, and Corporate Brand Manager, prior to current position.
Head of PR & Brand Partnerships 2011 2012
Ÿ Successfully positioned the hotel brand in target markets, managing past and current brand partners (Fisher Price and My Gym), and developing new brand partnerships with Nickelodeon and Jackson Family Wines.
Internships
El Dorado Royal, F&B Staff, Bellboy, & Entertainment Agent Summer, 2013
Azul Beach Resort, Front Desk Staff Summer, 2010
Ÿ Assisted tenured staff in several areas of the hospitality business, learning the trade skills and various critical processes for successful marketing of a high-visibility resort and hotel business operation.
Education & Credentials
LYNN UNIVERSITY Boca Raton XXXXXX (2012)
Ÿ B.S. in Business Administrations, with focus on Marketing and Consumer Behavior
Yyyyyy x. yyyyyy
- 6100 N Bay Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Education & Credentials (continued)
Professional Development
Ÿ 3 day Leadership Skills Workshop, DELTA Performance Group, Miami, XXXXXX
Ÿ 3 day Public Speaking Mastery Course, Dale Carnegie Training, Las Vegas, NV
Ÿ 2 day Performance Optimization Workshop with Jim Madrid, Founder of AST, Miami, XXXXXX
Ÿ Microsoft Certified in Excel, PowerPoint, Word & Outlook applications
Conferences & Seminars
Ÿ Participated as 1 of 3 panelists at the HI Connect 2015 "Breakthrough Brands" discussion, with Scott Brooks COO, B Hotels and Resorts, and Adam Glickman, Head of Even Hotels, IHG.
Ÿ Citibank NEXT GEN Seminar, Singapore (2016).
Awards & Recognition
Ÿ Selected as a Rising Star by Vacation Agent Magazine (2013)
Professional Affiliations
Ÿ Volunteer: Cushman School Charity Gala, assisted in raising donations and funds for the cause (2014 Present)
Ÿ Sponsor: March of Dimes Foundation, Miami Chapter, participated as one of the Gala Chairs (2015)
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