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Yyyyyy x. yyyyyy
- 108 Plantation Ct LaGrange, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Research Assistant ▪ Customer Service Rep ▪ Multilingual Analyst
Qualifications Profile
Self-assured, dynamic, and results-driven professional with more than years providing high-performance scientific and applies research, data management, and office administration in the academe and geological consultancy business.
- Strong passion for delivering outstanding customer service extending beyond administrative expectations that enable the company to achieve cost advantages and premium service value to delight clients and stakeholders.
- Detail-oriented, analytical and methodical with critical thinking to strategize solutions in dealing with conflicts in professional relationships and complex research work issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-orxxxxxxnized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Effective interpersonal communication skills that inspire client and stakeholder confidence while bringing workforce diversity into a unified force advantage in achieving objectives and shared commitments.
Key Expertise
Pure & Applied Research
Questionnaire Development & Deployment
Qualitative & Quantitative Research Protocols
Statistical Sampling Methods
Market Research/Surveys
Data Analytics
Process/Workflow Improvement
Concurrent Project Management
Systems/Business Needs Analysis
Project Budget Management
Relationship Management (Clients, Faculty, Students, & Stakeholders)
Office & Staff Administration
Team Building Dynamics
Records & Document Management
Bilingual in English & German
Technical
Apps: Readsoft Scanner Software,
Productivity Tools: MS Office (Word, Excel, Outlook, PowerPoint, & Access)
Internet: Email/Webmail, Web Research, & Social Networking
Professional Experience
University of Heidelberg ▪ Heidelberg, Germany
Scientific Research Assistant - German Centre for Research on Ageing Feb 2002 Sep 2004
Conducted research assignments focused on longitudinal studies covering the spread, risk factors, and probability distribution of disease prevention/containment and functional limitations at an advanced age.
Worked at various stages of several studies, including compilation and updating of survey materials, documentation of returned materials in MS Access database, development and distribution of survey questionnaires, data verification and correction as needed, and digitizing research results using scanning software for archiving and further analysis.
BGI AG Heidelberg, Germany
Student Office Assistant Mar Nov 2001
Provided administrative and secretarial services with focus on transcribing dictations into print using Microsoft Word and Excel, and disseminating reports and memos to addressees on time.
Assisted students in all areas of admission, enrollment, graduation, campus event administration, scholastic records retrieval, disciplinary board resolutions, and other matters as assigned.
Orxxxxxxnized the office filing system, performing daily and routine processing of incoming and outgoing mail, and providing customer service in addressing client inquires and issues over the phone, directing calls to the proper office as needed, and escalating customer issues to the proper authority/management.
Education
UNIVERSITY OF WEST FLORIDA Pensacola, FL (2010)
Intensive English Program, Certificate, Level 4
LOMONOSOV MOSCOW STATE UNIVERSITY Moskva, Russia
B.A. in Economics (3 years full time, 93 semester credit hours, GPA 2.8)
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