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Self-motivated, outgoing team player eager to contribute strong interpersonal skills and professional experience to a rewarding role in the casino industry.
Profile of Qualifications
Dynamic communication skills, key to establishing and maintaining positive relationships with VIP customers within renowned casinos.
Recognized for the ability to deliver top-notch service and increase overall customer satisfaction rates.
Possesses passion for player development; experienced in making compensation and credit decisions within fast-paced casinos.
Skills
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Customer Service Organizational Management |
Interpersonal Communication Process Improvement |
Administrative Functions Problem Solving
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Professional Synopsis
Cartoon Pusher Animations, Las Vegas, NV 2015-Present
Executive Assistant
Perform various administrative tasks in a fast-paced office environment.
Utilize excellent communication abilities to promptly resolve inquiries and perform in-depth team training.
Royal Festivals Inc 2013-2015
Sales Associate
Demonstrated strong communication skills throughout daily interactions with customers; delivered excellent service within a fast-paced environment.
Implemented various sales strategies resulting in a 30% growth in new business.
R.M.I Management 2011-2013
Concierge / Front Desk
Delivered high quality service to patrons; used excellent interpersonal skills to make knowledge based recommendations to fulfill individual needs.
Gift Guru, Las Vegas, NV 2008-2011
Merchandise Specialist
Strategically increased existing sales, maintained proper inventory levels and improved efficiency throughout daily operations.
Red Rock Resort Casino & Spa, Las Vegas, NV 2008
Executive Casino Host
Developed and implemented innovative strategies to promote casino events and attract new patrons.
Delivered high quality service to existing patrons to increase levels of satisfaction and retention.
Responsible for handling various compensation and credit decisions based on individual circumstances.
Monte Carlo Resort & Casino, Las Vegas, NV 1997-2008
VIP Services / Executive Slot Host
Recipient of merit based promotion due to strong organizational abilities.
Fulfilled key role responsible for consistently promoting / filling casino events, ensuring floor coverage and analyzing casino play.
Delivered top-notch service to VIP clientele within a renowned casino; promoted patron satisfaction throughout arrivals / departures, reservation processes and amenity requests.
Established and maintained positive relationships with VIP guests.
Professional Development
VIP & Priority Accommodations | Customer Service, Dale Carnegie
Diversity Certified, MGM / Mirage
Animal Rights Activist, Heaven Can Wait and C5 Cat Coalition
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