Yyyyyy x. yyyyyy

Versatile, results-oriented Administrative Operations Leader with 20+ years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Operations Management Workflow/Process Improvement Customer Service/Support

Attention to Detail Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Oral/Written Communication Microsoft Office/QuickBooks

Time Management Fuel Oil Industry Dispatching/Scheduling

• Direct day to day office logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Oversee all functions related to customer service which includes addressing customer inquiries and diffusing escalated customer service situations
• Support the Fuel Oil division with very little oversight which required dispatching Drivers, updated client records, and processing accounts payable/receivable
• Play a lead role in completing comprehensive audits of daily gas station reports for a group of 12 stores which includes checking pump readings and reconciling credit card, ATM, and EBT amounts
• Answer incoming phone calls and ensure they are routed to the appropriate person, distribute incoming/outgoing mail, and coordinate client billing which required creating, printing, and mailing statements either bi-weekly or monthly
• Set up new customer accounts and obtain new fuel orders for both residential and commercial customers along with running credit/reference checks on new customers
• Instrumental in compiling detailed information on all of the organization s customers and developing a detailed spreadsheet which assisted Corrigan Oil during the transition from Senior Oil
• Utilize superior communication and interpersonal abilities to maintain positive rapport with both internal and external teams

Associate s Degree, Kellogg Community College

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and strategic leadership roles within a variety of industries with experience in managing daily office logistics, supporting customer service operations, and overseeing various bookkeeping tasks. In addition, I have strong experience in building positive relationships with both internal and external clients.

To complement my professional experience, I also possess stellar interpersonal and communication skills with a strong educational background which includes an Associate s Degree from Kellogg Community College.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy