Experienced Strategic Technical Leader with 20+ years of experience in information/product security roles and a demonstrated history of improving operational processes. Experienced in identifying innovative technical solutions for hardware and/or software security issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.

IT Operations Management Business Continuity Plans Staff Training System Implementation

Business Systems Analysis Strategic Planning/Execution Process Optimization Contract Negotiation

Operational Process Improvement Oral/Written Communication Regulatory Compliance

  Led a project aimed at in-sourcing customer service operations which including call center functions and data processing which resulted in a cost reduction of $600K and 1000% reduction in endorsement processing timelines

  Created a innovative IT growth strategy which grew a company from 1,200 to over 15,000 employees in addition to handing operational budgets of over $10MM

  Reduced costs by over $1.2MM through reviewing and streamlining processes along with handling the development of comprehensive business continuity plans

  Direct day to day operations within a fast-paced environment which includes designing and implementing strategies along with managing the organization s IT budget

  Oversee departmental staffing levels, manage call center operations, and support technical operations such as application development, enterprise data management, and helpdesk logistics

  Coordinated all IT logistics which centered on leading several technical projects which included system upgrades, application development, service migrations, and system administration

  Reviewed current business requirements and ensure strategies are aligned with goals, monitored staffing levels, and negotiated vendor contracts

  Successfully reduced costs by 43% through the utilization of Microsoft 365, supported the migration of a data center from physical to virtual services (80+ servers), and played a lead role in the installation of WAN accelerators which decreased monthly network costs

  Created an IT disaster recovery plan which highlighted procedures related to critical IT system management during emergency situations

  Led technical functions within a Fortune 500 company which required working closely with technical teams, creating global network solutions, and supporting client technical needs

  Developed an optical WAN infrastructure using Sonet, Dense Wavelength Division Multiplexing, and ethernet along with creating fault tolerant network solutions using LTE WWAN

  Played a lead role in the implementation of several MPLS WAN s which required customer designs to accommodate QoS and Umbo frame support

  Managed operations related to IT and networks within the organization which included maintaining vendor relationships, consistently improving processes, overseeing network administration, and monitoring technical support

  Supervised a group of technical team members which required providing individualized coaching and guidance along with handling employee relations issues

  Managed a IT operational budget of over $10MM in addition to assisting the organization with growth from 1,200 employees to over 15,000 employees

  Instrumental in the consolidation and management of over 15 operational systems into a more centralized system along with handling the installation of a remote access solution

  Researched, negotiated, and executed a $30MM on-shore outsourced service which improved staff career growth and morale along with providing a scalable, fixed cost growth model for the company

  Saved over $1MM due to creating a system for consolidating servers along with successfully managing an 80-site frame relay network