• Detail oriented Professional possessing extensive customer service and administrative experience.
• Solid legal knowledge obtained throughout completion of paralegal program.
• Demonstrated ability to improve operational efficiency within fast-paced office environments.
• Possesses excellent interpersonal communication, organizational and problem solving skills.

Paralegal Program, Everest University Online, Orlando, FL; 2016

High School Diploma, Banning High School, Banning, CA; 2001

Gun and Guard Card Certified; 2015

Image Now Certificate; 2015

Picore International, Moreno Valley, CA 2016-Present

Security Guard

• Demonstrate a strong work ethic and attention to detail while completing assigned tasks on time.

Hobby Lobby, Banning, CA 2016

Sales Associate

• Delivered excellent customer service throughout daily interactions.

Riverside County, Hemet, CA 2016

Eligibility Services Clerk (TAP)

• Provided critical administrative support, responsible for managing accounts, calls and correspondence.
• Ensured accuracy throughout data entry; updated client information as necessary.
• Demonstrated strong organizational abilities while scheduling and rescheduling recertification interviews.
• Assisted in automating manual filing processes to significantly increase efficiency.

Riverside County, Cathedral City, CA 2015

Office Assistant (TAP)

• Utilized excellent communication skills to greet customers, resolve inquiries and deliver quality service.
• Responsible for completing administrative tasks within a fast-paced office environment.
• Maintained accurate customer information within case and C-IV systems.

U.S. Army Exchange, Ramstien, Germany 2014-2015

Sales Associate

• Maintained accuracy throughout daily currency exchanges while simultaneously providing excellent customer service.
• Continually recognized for achieving and surpassing enrollment goals.

Cape Fear Eye Associates, Fayetteville, NC 2011-2013

Receptionist Lead

• Leveraged strong leadership and administrative skills to oversee daily medical office operations.
• Demonstrated an excellent attention to detail while reviewing and maintaining medical records.
• Provided excellent administrative support, with duties including call management, compiling data / generating reports and scheduling appointments.
• Maintained adherence to company policies and procedures.
• Created detailed agendas and material for up to 8 Doctors and staff members.
• Formed positive relationships with multiple departments and agencies to ensure efficiency throughout workflow.