Yyyyyy x. yyyyyy

- 4821 S. Van Ness Ave Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Business Operations Manager

Qualifications Profile

    Self-assured and results-driven management professional with more than 17 years providing high-performance B2B sales, customer service, operations & logistics management, project management, resource management, and compliance oversight in the construction, waste management, and business solutions sectors.

    Proven competence and dedication to delivering outstanding operational excellence that maximizes process and workflow efficiencies in inventory management, logistics, & warehouse operations, including QA and regulatory compliance that enable the business to gain cost and service quality advantages in target markets.

    Detail-oriented, analytical and methodical, with critical thinking to address order fulfillment demands, sales closure, and customer relationship issues.

    Well-organized and resourceful, with multitasking and prioritization skills that marshal available resources to achieve expected outcomes in all areas of business operations within timelines, specifications, and budgets.

    Excellent people management and interpersonal communication skills that build sustainable professional relationships, while fostering performance excellence and teamwork with colleagues across multi-functional projects and tasks.

Professional Experience

    Responsible for pulling finished products from the assembly line to fulfill customer orders, placing and palletizing the products in warehouse area for shipping using forklift clap and forklift reach, maintaining workflow and production schedules in accordance with policies while ensuring compliance with OSHA rules for accident-free workplace.

    Support warehouse operation workflow, receiving, shipping, loading/unloading goods, and transferring completed products and raw material to designated storage areas.

    Provided QA support, examining finished products to verify conformance to quality standards.

    Updated product databases with parts quantities issued and transferred between locations, processing finished goods into the production database, conducting inventory and cycle count adjustments, addressing quantity discrepancies with manufacturing and inspection personnel, generating cycle count reports, and purging the database as needed.

    Built sustainable professional relationships with new and existing clients, ensuring a satisfying customer experience around company products and services through win-win sales deals, and maintaining the client database.

    Collaborated with relevant departments in addressing issues in product supply and order fulfillment to ensure efficient operation in terms of product availability, storage, delivery & aftersales service.

    Provided end-to-end project management for several construction works in collaboration with senior management, creating detailed work plan, timelines, and critical path deliverables, and identifying resources, funds and equipment to harness both in-house teams and contractors to successfully complete the project.

    Reviewed project schedules and resources with senior management in addressing change order and unplanned contingencies to minimize downtimes and delays, while maintaining approved budgets.

    Ensured completion of project deliverables on time, within budget, and conforming to specified quality standards.

    Provided post-project support and evaluation to assess areas for future improvement.

    Implemented quality management and regulatory compliance strategies, developing & encouraging best-of-breed practices in planning and multi-functional project engagements.

    Managed all aspects of leasing operations, supervising a team of property management professional in meeting lease-up goals in accordance with owner s requirements, while ensuring compliance with resident screening guidelines.

    Oversaw property maintenance and aesthetics to ensure superior cub appeal and readiness for property tours.

    Worked with several departments to create marketing collaterals and the company website, including all necessary documentation to initiate and finalize the leasing process.

    Created/enforced lease renewal policy; monitored resident turnover; & ensured compliance with all fair housing laws.

    Conducted annual staff performance reviews, ensuring compliance with professional ethics and grooming standards.

Education & Credentials

    B.S in Business Administration, with focus on Supply Chain Management, COLORADO TECH UNIVERSITY

Technical Skills

    Productivity Tools: MS Office (Word & Excel)