Yyyyyy x. yyyyyy

Experienced administrative support professional with 12+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading office logistics. Experienced in overseeing complex operational projects, implementing innovative organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Administrative Support Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Microsoft Office Suite

Human Resources Management Event/Seminar Coordination Notary Public License

• Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Support members of the executive team which includes screening and prioritizing phone calls, monitoring daily schedules, and coordinating meetings/events
• Answer incoming calls on a multi-line phone system, generate internal correspondence, process change orders/purchase orders, and play a lead role in maintaining internal insurance policies

• Coordinated administrative operations in support of the Treasurer, Tax department, and Project Managers which included reviewing insurance claims along with working closely with lenders
• Reviewed and updated an incident report log, coded and approved vendor invoices, and organized both electronic and hard copy files

• Oversaw administrative logistics within the organization which centered on supporting executive team members, managing executive calendars, and working closely with key clients
• Managed the organization s front desk, answered a multi-line phone system, responded quickly to client inquiries, and documented tenant complaints and/or issues
• Reviewed and updated internal databases, played a lead role in special projects, routed daily mail, logged payroll hours, and managed purchase orders

• Led administrative and operational functions within a successful construction company which included working with third-party vendors and completing site visits
• Answered and screened incoming phone calls, supervised a group of administrative staff members, and diffused escalated customer service issues