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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●

Eager to contribute significant background in Information Technology toward supporting a dynamic organization in optimizing bottom-line performance

Testing & Quality Management ~ Project Management ~ Program Management




         Well-versed in guiding projects from initial requirement stage through to successful implementation including creating project plans, estimates, schedule, specifications, test strategy, test plans, and test scripts.

         Constantly focus on optimizing an application s performance, reliability, security, and regulatory compliance.

         Considerable expertise in identifying and troubleshooting software deficiencies, generating instructions for enhancements, and tracking defects through to resolution.

         Offer strong expertise in functional, integration, end-to-end, accessibility, and user acceptance testing (UAT).

         Excellent skills in using both manual and automated testing tools, testing applications on both actual devices and on emulators, and fostering cooperative relationships with clients and project team members.

         Well-versed in project management practices and efficiently coordinating software design, testing, quality assurance, and deployment; currently completing certification programs with Project Management Institute.

         Multilingual (English, Hindi and Bangla) with exceptional presentation, analytical, and organizational skills.


Professional Experience


Office of the Technology and Human Services of Maryland, Essex, MD, 2015 to Present

QA/QC Manager

         Support development and modernization efforts as integral member of EMP team tasked with establishing, coordinating, and maintaining quality plan and risk management strategy for Agile-driven projects.

         Oversee documentation, compliance, SOPs, and quality audits throughout complete SDLC.

         Collect statistical quality data to identify areas of improvement and recommend specific corrective actions.

         Actively participate in identifying staff training requirements for existing and future initiatives.


ING / Voya Financial / Cognizant, MA & CT, 2013 to 2015

Program / Project Manager

         Spearheaded rebranding of 16 ING applications to Voya by coordinating vendor activities, internal development, integrated test management, budget compliance, project plan, project estimates, team leadership, change control, and risk management.

         Created and delivered numerous presentations to convey project status to team members, business owners, and steering committee.


Kaiser Permanente / Cognizant, Silver Spring, MD, 2013

Project Manager

         Directed, coached, and motivated team throughout SDLC for Qualified Health Plans including project schedule, scope, budget, resource management, staffing, design review, quality audit, stakeholder relations, status reporting, and risk management.

         Fostered productive communication across architects, developers, analysts, and end users to achieve timely and budget-compliant project completion.


UBS / Cognizant, Weehawken, NJ, 2012 to 2013

Project Manager

         Project-managed migration of user accounts from e-portfolio to OLS, demonstrating exceptional skills in integrated test management, budget management, estimating, risk assessment, and risk mitigation.

         Actively participated in meetings with senior management to discuss and resolve project issues.


Continued ►



Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2


NIKE / Cognizant, Portland, Oregon, 2012

Project Manager (Consultant)

         Redesigned NIKEiD site via Agile methodology to feature meaningful interactions versus passive messaging.

         Leveraged Responsive Web Design to generate screenshots on actual device sizes for iOS, Android, OS X and Windows platforms, and performed in-depth testing in desktop browser.

         Oversaw team leadership, testing, and quality assurance to achieve successful project outcome.


JP Morgan, Boston, Massachusetts, 2011 to 2012

Global Program Manager

         Directed team of 21 in executing integrated user acceptance business testing across 20+ asset classes and 35+ transaction types for investment and fund account area.

         Markedly improved existing software by identifying and responding to more than 15 business change requests.


Mass Mutual Financial/Cognizant, Springfield, Massachusetts, 2010 to 2011

Project Manager

         Applied strong leadership talents toward leading 20+ quality assurance analysts in planning, testing, deployment, and documentation of enterprise-wide applications on multiple platforms.

         Seamlessly liaised between leadership team and testers to achieve rigorous QA goals.

         Accelerated production time and slashed cost of application testing by instituting offshore testing methods.


Mass Mutual Financial Group & Babson Capital, Springfield, Massachusetts, 2008 to 2010

Quality Assurance Test Manager

         Mentored, motivated, and directed 18 QA engineers in developing and testing existing applications, implementing enhancements, and facilitating SAP integration.

         Authored test documentation, test strategy, test plan, checklists, and automated test scripts.

         Championed test management functions for 10 successful projects including SAP BW, Cognos Report and Informatica upgrades.


Lifecare, Inc., Westport, Connecticut, 2001 to 2008

Senior Quality Assurance Analyst / Lead

         Led team of five QA analysts in testing existing software, new products, and PeopleSoft CRM integration.

         Orchestrated multiple projects simultaneously in effective alignment with stringent deadlines.


Merck-Medco Managed Care, Pine Brook, New Jersey, 1999 to 2001

Quality Assurance Engineer / Team Lead

         Planned, scheduled, and directed comprehensive system, negative, volume and regression testing for Merck s first web-based health management application.




B.S., Information Systems Management, The City University of New York, York College, Jamaica, NY, 1998


Project Management Professional (PMP) and Program Management Professional (PgMP) certification in progress




Languages: C, C++, Turbo C++, VC++, Java, Visual Basic, COBOL, XML, HTML, Oracle PL/SQL, Shell Scripting

Middleware: IBM MQSeries, Connect Direct NDM, FAL, MEP

Databases & Applications: Oracle, SQL Server, DB2, Teradata, PeopleSoft CRM Oracle SOA Suite, Tomcat Oracle, MS Access, SAP FAM, SAP BW, Cognos, Crystal Reports, Version One, SharePoint, Microsoft Project, Clarity

Operating Systems: UNIX, Red Hat, Windows XP/Vista

Testing Methodologies & Tools: Agile, Black Box, White Box, Unit, Multi-user, Regression, Sanity, Integration, User Acceptance, End-to-End, Test Director, Quality Center, Silk Radar, T-Plan, ClearQuest, Cognizant Reusable Automation Framework, Maestro

Quality Assurance Tools: QTP, Quality Center, SQL Suite (SQA ROBOT), SP, JIRA

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