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Driven, focused, and knowledgeable professional with several years of experience in progressive operations and managerial roles along with a proven ability to lead cross-functional teams and oversee quality assurance levels. Experienced in overseeing daily operations within laboratories and other healthcare settings, supervising up to 40 staff members, improving and/or streamlining current processes, and increasing productivity levels. Highly adept in managing large-scale projects in addition to maintaining positive communication with co-workers, vendors, clients, and members of management.
Research and Development
Directly manage a variety of administrative and operational functions within a fast-paced laboratory environment with a focus on increasing efficiency and productivity
Utilize superior administrative abilities in order to create staff schedules, monitor workload, and track both quality and production levels
Handle a significant amount of QA related functions which include performing monthly checks, improving current processes, and maintaining both training and competency records
Design and implement more streamlined processes which are concentrated on ensuring high levels of safety and overall quality are consistently maintained within the organization
Oversee all daily clinic operations which includes managing staff members and ensuring a consistently high level of quality in all clinic services
Provide training to all clinical staff members, work closely with the Program Director on all company-wide initiatives, and ensured organizational compliance
Facilitated the successful operation of a high-stress organization which required supervising up to 40 staff members, fostering a safe working environment, and monitoring production quality levels
Utilized strong communication and interpersonal abilities in order to diffuse difficult customer service issues along with successfully coaching team members and implementing lean principles
Developed a positive culture within the organization which resulted in a greater level of productivity and overall quality while simultaneously reducing employee turnover
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