Personable administrative professional with a work history of consistently exceeding performance goals.

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Excellent writing skills, with experience drafting a variety of correspondence, including letters.

  Proficient with Microsoft Office and Access, as well as QuickBooks and Dynamics software.

Operations Lead, Belk Inc. Bethlehem, GA 2011-Present

  Display stellar administrative skills to support daily business operations and objectives.

  Showcase outstanding listening, verbal communication and interpersonal skills to work well with clients, colleagues and other key stakeholders.

  Mentor and train six fellow colleagues on best practices of administrative tasks such as data entry.

  Maintain diplomacy and tact to identify and resolve problems in a timely and efficient manner.

Secretary/Receptionist, Mike s Services and Home Repairs Bethlehem, GA 2001-2011

  Answered incoming telephone calls and scheduled client appointments.

  Communicated effectively with vendors to order supplies or accomplish business goals.

  Used a computer database to record company expenses.

  Completed financial transactions over the Internet.

Accounting Assistant, RS Andrews Service Co. Atlanta, GA 1996-2000

  Processed accounts payable and accounts receivable in an accurate, timely and efficient manner.

  Coordinated monthly payroll functions on behalf of employees that worked in a sales capacity.

  Built and maintained positive communications with co-workers and vendors.

  Ordered supplies to replenish the office with needed paperwork or related materials.

Associate of Science (AS), Computer Electronics Technology, DeVry University; earned 2004