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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with several years of operations experience and a proven ability to lead others and oversee daily strategic operations within fast-paced environments. Experienced in managing cross-functional teams, diffusing escalated customer service situations, implementing standard operating procedures, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Key Competencies


Operations Management Sales/Business Development Financial Analysis Report Generation

Vendor Management Coaching/Training Calendar Management Administrative Support

Process Improvement Oral/Written Communication Employee Relations Strategy Development


Professional Experience

Macy s, Wheaton, MD August 2013-February 2017

Sales Manager (2014-2017)

  Directed day to day sales operations within a fast-paced retail store environment with a focus on increasing revenue and operational profitability

  Designed and implemented innovative sales strategies, monitored departmental sales metrics, coordinated sales meetings, and made suggestions related to floor design and/or layout

  Supervised a team of hourly associates which required providing individualized coaching along with constantly encouraging positive employee morale

  Played a leadership role within the entire store as needed, diffused escalated customer service situations, and coached others on products and/or store operating procedures

  Consistently demonstrated a superior level of customer service which resulted in high customer satisfaction and retention levels


Sales Supervisor (2013-2014)

  Facilitated daily sales operations which included implementing corporate sales policies, assisting with sales promotions, and supervising staff members

  Provided training to new staff members in regards to product knowledge and customer service best practices, monitored departmental inventory, and ensured the sales floor was visually appealing

  Utilized superior communication and interpersonal abilities to maintain positive rapport with staff members and customers which resulted in an increase in profitability along with consistently improving customer satisfaction levels


Additional Professional Experience Includes: Administrative Assistant, Lyndhurst LTD (2008-2010)



Bachelor of Science, Hotel and Restaurant Management, Minor in Business

Georgia Southern University, Statesboro, GA


Certifications Include: Effective Marketing/Communication Skills (University of New Orleans), Use of Internet Search Engines for Tourism Industry/Research and Marketing (University of New Orleans), and Certificate in Teaching Skills/Methodologies (Dominica State College)

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