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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with several years of operations experience and a proven ability to lead others and oversee daily strategic operations within fast-paced environments. Experienced in managing cross-functional teams, diffusing escalated customer service situations, implementing standard operating procedures, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Key Competencies
Operations Management Sales/Business Development Financial Analysis Report Generation
Vendor Management Coaching/Training Calendar Management Administrative Support
Process Improvement Oral/Written Communication Employee Relations Strategy Development
Professional Experience
Macy s, Wheaton, MD August 2013-February 2017
Sales Manager (2014-2017)
Directed day to day sales operations within a fast-paced retail store environment with a focus on increasing revenue and operational profitability
Designed and implemented innovative sales strategies, monitored departmental sales metrics, coordinated sales meetings, and made suggestions related to floor design and/or layout
Supervised a team of hourly associates which required providing individualized coaching along with constantly encouraging positive employee morale
Played a leadership role within the entire store as needed, diffused escalated customer service situations, and coached others on products and/or store operating procedures
Consistently demonstrated a superior level of customer service which resulted in high customer satisfaction and retention levels
Sales Supervisor (2013-2014)
Facilitated daily sales operations which included implementing corporate sales policies, assisting with sales promotions, and supervising staff members
Provided training to new staff members in regards to product knowledge and customer service best practices, monitored departmental inventory, and ensured the sales floor was visually appealing
Utilized superior communication and interpersonal abilities to maintain positive rapport with staff members and customers which resulted in an increase in profitability along with consistently improving customer satisfaction levels
Additional Professional Experience Includes: Administrative Assistant, Lyndhurst LTD (2008-2010)
Education
Bachelor of Science, Hotel and Restaurant Management, Minor in Business
Georgia Southern University, Statesboro, GA
Certifications Include: Effective Marketing/Communication Skills (University of New Orleans), Use of Internet Search Engines for Tourism Industry/Research and Marketing (University of New Orleans), and Certificate in Teaching Skills/Methodologies (Dominica State College)
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