• Dynamic Print, Mail Services & Data / Recordkeeping Professional who makes decisions to reflect positively on fast-paced business operations in alignment with an employer s vision, value, and goals, and who works to generate robust growth via solutions-centric critical thinking talents for change-driven results while rising above facility-wide challenges.
• Ambitious Self-Starter who quickly adapts to evolving process and / or procedural scenarios to optimize resources and reach high productivity levels, as well as independently resolving in-depth issues with diverse parties to boost success.
• Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, teams, and clients / customers; who excels in both fast-paced autonomous and collaborative work environments; and who leads peers by example and with integrity to inspire customer confidence and forge strong teamwork to meet objectives.

  Recognized for job performance excellence with numerous honors, including the University of Alaska Anchorage s Business Services Business Savvy Quarterly Award in 2002 and 2009, UAA Administrative Services Bill Rose Memorial Award in 2003, and UAA s Chancellor s Award for Excellence Outstanding Staff of the Year in 2004.

  Interfaced with department director and fiscal technician to develop pricing structures / rates, recommend acquisition or replacement of equipment, prepare various marketing plans, and institute sound budget management techniques.

  Continuously improved products by optimizing resource use and advising development of new policies, procedures, and processes, as well as achieving designation to interact with procurement officers to contract bids negotiations.

  Coordinated Anchorage campus-wide relocations, including scheduling and supervising relocation and moving services.

  Boosted Kinko s bottom line by co-negotiating lease contracts with Xerox Corporation for machines within the branch, along with analyzing inventory levels and ordering supplies necessary to assure successful continuance of operations.

Staff Assistant Student Records & Financial Services (2016 2017)

• Capitalized on the opportunity to lead forward-thinking document and records management initiatives, including scanning current and older hard copies of documents and linking key documents to appropriate student accounts.
• Expertly reviewed older PDF files, compared digital files to hard copy files, and fixed digital files to align with hard copies, along with scanning and linking current and historical student records transactions and verifying historical transcripts comparing digital files to hard copy, correcting existing documents, and adding missing documents.
• Mail merged Financial Aid Award Letters, and produced print files of financial award letters from FAFSA data.
• Identified students Financial Aid verifications for individuals enrolled in courses outside of degree requirements.
• Verified institutional and athletic NCAA requirements and updated student-athlete enrollment status and GPA.

Staff Assistant Print & Mail Services (2014 2016)

• Strategically steered print and mail services success, including receiving iGen4 certificate after only 1 month of hire.
• Demonstrated skill with a myriad of tasks, including hand-stuffing envelopes, printing on 2 Canon BW Digital Printers, 1 Oki Data Americas, Inc. s Digital Color Printer, and running a Xerox iGen4, as well as running 2 ABDick 2-color presses.
• Efficiently handled bindery equipment, including collator booklet maker and trimmer, hydraulic cutter, inserter, two folders, GPC binder, spiral binder, padding wagon, and creaser / cutter, and assisted in breaking down variable data files.
• Bundled bulk mail jobs and packaged completed print jobs, along with ensuring all paperwork was filled out accurately.
• Proactively supported mailroom duties as required, including scanning packages from all carriers and contacting recipients.

Part-Time Employee Print & Mail Services (2013 2014)

• Utilized broad scope of industry knowledge toward supporting the college s Document Center, including completing training in off-set presses (i.e. ABDick 2-color presses, Hamada 2-color presses), as well as operating bindery equipment (i.e. collator booklet maker / trimmer, hydraulic cutter, GPC, spiral binder, padding wagon, creaser / cutter).
• Drove center efficiency by breaking down variable data files and sending digital files to Hold queue on iGen4 press.
• Bundled bulk mail jobs and packaged completed print jobs, along with accurately managing all essential paperwork.

Lead Document Services Technician (2003 2012)

• Maximized services success by coaching and mentoring details-focused teams in producing quality products in areas of Printing, Graphic Design, Copy Center, and Bulk Mail preparation / production, including representing the department in service-oriented customer interactions that encompassed the University s statewide satellite schools.

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Lead Document Services Technician (continued)

• Promoted excellence in services to both internal and external customers, including traditional business organizations and non-profit organizations (i.e. theater and concert venues), as well as meeting the needs of the University campus.
• Coordinated high-volume orders through PrintSmith, along with serving as Quality Assurance Officer tasked with seeking ongoing improvements in quality of output products and executing final authority of all production lines.
• Delivered key recommendations and suggestions regarding diverse items, including layout, design, and proofreading.

Lead Support Services Technician (2002 2003)

• Demonstrated experience in managing all facets of support services operations, including surplus disposition, property inventory / administration, central receiving, and mailroom functions, as well as receiving incoming goods, verifying conditions of items received, ensuring accuracy of relevant paperwork, and resolving required discrepancies.
• Expertly coordinated surplus property pickup, determined serviceability, and arranged for storage, transfer, or disposal.
• Optimized efficiency by maintaining digital and hardcopy of inventory that summarized item description and condition.
• Supported UAA Property Coordinator with inventory of fixed assets, and updated property records in Banner Program.
• Continually maintained clean and organized work areas in the mailroom, central receiving loading docks, and fleet of 7 vehicles, as well as off-campus surplus warehouse and / or storage areas in alignment with operational objectives.

Mail Clerk (2001 2002)

• Ensured seamless operational processes by preparing and sorting high-volume incoming and outgoing mail, including assisting on- / off-campus customers in assessing the most cost-effective and expedient service to meet core needs.
• Demonstrated knowledge of diverse billing procedures (i.e. Pitney Bowes postage meters / scales) in all areas of mail preparations, along with assisting with bulk mailings upon further training with the University s DCS fleet copiers.

Assistant Manager

• Played a vital role in supporting fast-paced daily retail store operations, including receiving and producing customer orders, assuring continual quality control of products, and collaborating among team members to achieve key goals.
• Liaised among branch management teams to oversee cash procedures, including daily balancing and bank deposits.

Air Freight Certificate The Travel Academy, Anchorage, AK

Xerox iGen4 Certificate Xerox Corporation, Webster, XXXXXX

Supervisor Training Certificate University of Alaska Anchorage, Anchorage, AK

Forklift Safety Training Certificate University of Alaska Anchorage, Anchorage, AK

Managing Multiple Projects Certificate University of Alaska Anchorage, Anchorage, AK

Strengthening Your People Skills Certificate University of Alaska Anchorage, Anchorage, AK

Professional Conferences Attended Include:

Supervision ￨ Quality Control ￨ Risk Management ￨ Renewable Resources ￨ In-Plant Printing

Regulations

USPS ￨ Federal Express ￨ DHL ￨ UPS

Software

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Adobe Software

PitStop Pro ￨ ImageNow ￨ Banner ￨ PrintSmith ￨ Xerox FreeFlow Software

Presses / Systems

Pitney Bowes Postage Meters / Scales ￨ DCS Fleet Copiers ￨ Xerox iGen4

ABDick 2-Color Presses ￨ Hamada 2-Color Presses ￨ Fiery Digital Print Servers

T / R MicroPress System ￨ Canon BW Digital Printers ￨ Oki Data Americas, Inc. Digital Color Printer

Bindery Equipment

Collator Booklet Maker / Trimmer ￨ Hydraulic Cutter ￨ Two Folders

GPC Binder ￨ Spiral Binder ￨ Padding Wagon ￨ Creaser / Cutter ￨ Inserter