Yyyyyy x. yyyyyy

Driven, focused, and hard-working Strategic Leader with 5+ years of professional experience and a stellar educational background which includes a Bachelor of Arts and a Master of Information Science (Anticipated 2018). Experienced in providing superior customer service in a variety of industries, managing social media marketing campaigns, and leading cross-functional teams. Equipped with a keen ability to maintain positive relationships with co-workers, customers, and members of management.

Technical Skills Include: Microsoft Office Suite, Windows OS, Mac OS, and QuickBooks

  Directed daily administrative operations within a retail store environment with a concentration on increasing productivity, efficiency, and operational revenue

  Ensured both opening and closing procedures were completed, balanced cash drawers on a daily basis, configured merchandising displays, and assisted with fulfilling special orders

  Utilized superior communication and interpersonal abilities in order to diffuse escalated customer service situations, managed social media marketing campaigns, and processed customer transactions

  Guided daily customer service and administrative operations which included identifying customer needs and making product recommendations, performing product research, and stocking new merchandise

  Processed unsold book returns to Publishers, processed customer transactions, assisted customers with technical issues related to Nook reading devices

  Consistently recognized as a top salesperson within the organization due to a keen ability to build rapport with others and an extensive product knowledge

  Provided customer service and support to incoming individuals which included processing transactions, assisting with product selection, and creating merchandising displays

  Worked closely with internal team members with a focus on improving day-to-day workflows, improved employee morale levels, and developed streamlined standard operating procedures

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in customer service and administrative roles with experience in overseeing opening/closing procedures, processing customer transactions, leading cross-functional teams, and assisting with technical support issues. In addition, I have strong experience in interacting positively with customers, improving current operating processes, and providing training to staff members.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability educational background which includes a Bachelor s Degree and a Master s Degree in Information Science (Anticipated 2018).

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy