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Summary of Qualifications

  Award-winning supply chain management leader with a proven track record of outperforming stated job goals.

  Consistently promoted to positions of greater responsibility at FedEx for exceeding performance expectations.

  Excellent listening, verbal communication and interpersonal skills to lead and train teams.

  Honored with Purple Promise recognition for excellent customer service.

  Proactively identified and resolved problems on deadline in real time.

Areas of Expertise

> Supply Chain Management > Team Management/Leadership > Logistics/Transportation

> Quality Control > Performance Measurement > Policies & Procedures

> Problem Solving > Staff Training & Development > Vendor/Supplier Relations

> Shipping & Receiving > Interviewing & Hiring > Inventory Control

Professional Experience

Ryder Logistics Wentzville, MO June 2014-Present

Logistics Engineer/Coordinator

  Play an integral role trying to determine the most cost-effective and efficient way of transporting parts to the plant.

  Set up and design routes for suppliers and trucking carriers based on inventory needs and usage of material.

  Manage the scheduling of shipments and ensure suppliers meet contract deadlines.

  Oversee railroad material received from Norfolk Southern, including the set and order of the rail cars.

  Control the flow of incoming parts and material that enters the facility in order to meet scheduling demand.

  Collaborate daily with the management team to ensure operations and logistics goals are met.

  Proactively research and resolve any supplier-related problems, including following up and through with items to ensure issues are resolved and tasks completed in a timely manner.

FedEx June 2007-May 2014

Operations Manager (Dec. 2013-May 2014)

  Led a team of supply chain employees to maximize their potential and exceed performance objectives.

  Trained, mentored and coached colleagues on best practices and delegated responsibilities.

  Minimized operational costs and maximized operational quality while ensuring the sorting of packages in the facility.

  Spearheaded daily employee planning meetings to share updates on operations updates and set daily goals.

Operations Coordinator (July 2010-Nov. 2013)

  Honored with Purple Promise recognition in Aug. 2011 for excellent customer service.

  Earned Package Handler of the Month honors in Aug. 2010 for consistently exceeding performance goals.

  Researched customer service complaints, including disputed deliveries, missing packages, early and late pickups, and monitored facility reporting metrics related to service, safety, cost and quality.

  Ensured errors were corrected in appropriate systems and verified the accuracy of reported metrics.

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Professional Experience (continued)

FedEx (continued) June 2007-May 2014

Operations Coordinator (July 2010-Nov. 2013) continued from page 1

  Communicated with independent contractors and service providers, as well as temporary agency employees, regarding operations, including requested load plan changes and implemented changes into Vision/VRP systems.

  Ensured contractually agreed upon standards and U.S. Department of Transportation (DOT) requirements were adhered to for company and vendor equipment.

Senior Operations Administrator (Oct. 2008-June 2010)

  Led and supervised employees and independent contractors and drivers to maximize their potential and excel.

  Communicated effectively with management personnel on a business control self-assessment audit activity.

  Listened to the needs of customers regarding rate quotes, claim information and setting appointments, and resolved issues related to missing packages, including identifying the root cause of scanning failures.

  Inspected and processed hazardous materials that were damaged during shipment.

  Managed the Safety Committee for 12 months, sharing best safety practices with employees and contractors.

Lead Package Handler (Mar. 2008-Sept. 2008)

  Oversaw the flow and handling of packages in compliance with scanning procedures and goals.

  Led presort meetings and trained new hires on best practices of operations.

  Ensured documentation and procedural control processes were adhered to for hazardous material shipments.

Package Handler (June 2007-Mar. 2008)

  Safely loaded and unloaded packages onto or from delivery vehicles, conveyor system carts and load gratings.

  Counted, weighed and recorded the number of units of materials moved or handled on a production sheet.

Education and Training

Bachelor of Arts (BA), Business, Lindenwood University