Retail Operations: Management ~ Sales ~ Customer Service

  Offer extensive combined experience in both retail and restaurant/food service operations spanning management, sales, service, procurement, vendor relations, inventory control, and merchandising/stocking through food production, human resources, payroll, banking, xxxxxxsh handling, administrative, and regulatory compliance

  Motivating, hands-on leader experienced in building and directing high-performance teams; equally effective in management, independent and collaborative roles

  Excel in prioritizing, coordinating and managing workflow to maximize productivity, efficiency and use of time and resources in meeting performance goals across key metrics including operational, sales, service levels, quality, and bottom-line profits

  Dynamic communixxxxxxtion and interpersonal relation skills, with continual commitment to providing world-class customer service

  Adaptable, flexible and available for either full-time or part-time position

Associate, BevMo 2008-Present

  Concurrent with management xxxxxxreer, have xxxxxxpitalized on opportunity to build solid experience in retail operations as a part-time associate; entrusted with daily store closing

  Provide superior customer service in assisting with product selections, addressing needs and processing sales transactions; operate register and securely and accurately manage high volume of xxxxxxsh

  Efficiently maintain stock at optimal levels based on real-time and projected sales trends

Manager, Deans Xxxxxxfe Pleasanton, XXXXXX 1987-2018

  Built successful xxxxxxreer, progressing through kitchen management and front-of-house positions to ultimately steer full-scope business operations

  Proficiently managed kitchen and food production functions along with front-of house order processing and service

  Effectively hired, trained, scheduled, and managed staff; human resource responsibilities included labor budgeting, payroll, performance evaluations, and employee relations

  Strategixxxxxxlly controlled and purchased inventory to cost-effectively maintain appropriate stock levels; productively managed vendor relationships

  Efficiently managed xxxxxxsh receipts and banking; maintained daily accounting records

  Consistently ensured compliance with industry health, sanitation and safety standards

Undergrad Studies, Eastern Kentucky University/Diablo Valley College/Los Medanos College

Coach, Little League Baseball
Volunteer, Boy Scouts/Eagle Scouts