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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

IT Professional

Helpdesk Operations ~ Network Engineering ~ Information Systems

Technical Training & Instruction ~ PC Repair ~ Troubleshooting ~ Upgrades

 

Profile

 

         Proven skills in providing knowledgeable technical support of desktops, hardware, networks, and software.

         Ensure high levels of customer satisfaction through proactive communication and cooperation.

         Demonstrated capabilities in analyzing, diagnosing, and rectifying technical errors and issues, and documenting procedures for resolution.

         Well-versed in applying back-up procedures to safeguard vital data for clients.

         Extensive talents in helpdesk operations, system diagnostics, performance tuning, remote support, and network monitoring to optimize organizational continuity.

         Disciplined, methodical and dependable, with strong technical, customer relations, and troubleshooting capabilities.

         Excel at installing, configuring, updating, and maintaining hardware, software, and peripherals.

 

Education

 

MS, Computer Science, University of Northern Virginia

BS, Business and Information Systems, University of Phoenix

AA, Systems Engineering Network Technician, National College

 

Technical Certifications

 

CompTIA A+

CompTIA Server+

CompTIA Security+ (pending)

 

Professional Experience

 

Martha Jefferson Infirmary, Charlottesville, Virginia, 2000 to Present

Basic Computer Skills Trainer

         Configure and maintain network, perform upgrades and repairs to hardware infrastructure, and deliver computer training to residents and staff members.

         Concurrently manage five CNAs while driving cohesive efforts among external agencies and team members encompassing doctors, hospice care, insurance providers, social workers, and financial institutions.

         Prepare and present care plans, progress notes, and patient assessments during monthly care plan meetings.

 

Continued

 

 

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

 

Self-employed, 2000 to Present

Computer Repair Technician & Trainer

         Troubleshoot, diagnose, and resolve technical software/hardware problems via telephone or at client site.

         Configure complete workstations including peripherals, software, and network components.

         Extensively support office automation tools on both Windows and Mac platforms including Word, Excel, Project, PowerPoint, Access, Photoshop, and Publisher.

         Instruct clients on-the-job by leveraging demonstrations, lectures, and hands-on practice.

 

U.S. Army, Fort Huachuca, AZ, 1998 to 1999

Intelligence Analyst Supervisor

         Spearheaded acquisition of courseware and learning materials, and administered security clearances of 96 intelligence analysts.

         Counseled, motivated, and guided 200 students in developing career strategies to maximize military education and promotion opportunities.

 

U.S. Army, Fort Huachuca, AZ, 1995 to 1998

Chief, Imagery Analyst Course

         Supervised 13 instructors in delivering 14-week course which trained ~325 students each year.

         Assessed, designed, and validated training and evaluation methods to ensure precise alignment with course goals and outlines.

         Captured $60K+ in savings by replacing hardcopy imagery with computer-based imagery.

         Oversaw two SCI imagery training facilities which housed computer equipment valued at $4.5M.

         Selected and awarded as Instructor of the Post and Year.

 

U.S. Army, Osan, AFB Korea, 1994 to 1995

Detachment Sergeant / Requirement Manager

         Collected and administered imagery requirements for organizations supported by Pacific Air Force Interim National Exploitation System, and directed team of 28 personnel.

         Efficiently orchestrated dissemination and quality control of influential national imagery reports.

         Resourcefully instituted automated database system to optimize collection and distribution of organization s imagery requirements.

         Established command interest program for United States Forces Korea (USFK) J2 to promote shared national imagery data with Republic of Korea Forces.

 

U.S. Army, Charlottesville, VA, 1990 to 1994

Foreign Science and Technology Center

         Governed scientific and technical analysis of tactical Armored Personnel Carriers in China and North Korea.

         Collaboratively assembled armored fighting vehicle Order of Battle Handbook for warfighter deployed to Saudi Arabia and co-authored analytical studies detailing acquisition of armored fighting vehicles from multiple countries.

         Maintained flawlessly functioning workstation, databases, and Microsoft Office applications.

 

Technology

 

Windows and Mac platforms, Microsoft Office Suite, Norton/McAfee Anti-Virus, Norton Security, Instant Messaging, LAN/WAN administration, Window Server 2007 and 2008, Active Directory, Linux system commands, networking (e.g. OSI model, ports, IP class ranges, DNS and DHCP)

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