Results-driven Leader eager to contribute 20+ years of experience to a Property Manager role.

• Recognized for the ability to excel in positions with increasing levels of responsibility.
• Experienced in implementing innovative process improvement strategies to significantly boost efficiency.
• Dynamic leadership skills, key to building, training and overseeing high performance teams.
• Top notch interpersonal, organizational and problem-solving abilities with a track record of exceeding expectations.

Dillards 1992-2017

General Manager / Store Manager, Chandler & Phoenix, AZ (2005-2017)

• Leveraged top notch leadership skills to direct daily operations while managing $40M in stock and $28M in sales.
• Oversaw daily operations of 17 direct reports and 150 matrixed employees.
• Streamlined process improvement initiatives, resulting in significant increases in sales revenue.
• Conducted in depth training on various topics, including customer service and sales, to substantially boost team performance.

Key Achievements:

• Used effective coaching tactics to improve skills of managers and assist in promotions of 25 individuals.
• Implemented highly effective retention processes, resulting in 4^th lowest turnover rate across 300 stores.

Assistant Store Manager / Operations, Phoenix & Mesa, AZ (2000-2005)

• Assumed critical leadership position while providing direct support to General Manager.
• Utilized strong management skills to supervise activities of 13 direct reports responsible for 200 associates.
• Ensured delivery of top notch customer service throughout day to day interactions.

Key Achievements:

• Received multiple merit based promotions due to strong leadership and process improvement skills.
• Recognized for increasing customer satisfaction levels.

Sales Manager, Tucson & Phoenix, AZ (1997-2000)

• Implemented innovative sales strategies to significantly boost sales revenue across three departments.

Key Achievements:

• Consistently met and exceeded goals; increased store sales by 14%.
• Recognized as top sales performer.

Butterfield Kitchen and Coffee Store, Ft. Worth, TX 1992-1997

Owner / Operator

• Fulfilled key proprietary role, overseeing all day to day operations.
• Used strong leadership skills to hire, train and manage high performance teams.
• Built loyal customer base by providing top notch service.

Bachelor of Arts in Business and Communications, New Mexico State University, Las Cruces, NM

Chair Director, United Way of Phoenix; 2010-2017

Contributed extensively to initiatives raising $75k in funds annually.