Yyyyyy x. yyyyyy

Experienced Strategic Leader and medical professional with several years of experience within high-stress environments and a keen ability to lead others and successfully manage daily operations. Experienced in directing community programs, providing mental health treatment, improving current operational processes, and overseeing complex cases. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

  Directly manage several operational functions within a fast-paced environment with a focus on increasing the efficiency of a Managed Care Organization which operates within 9 counties

  Monitor individual social service needs and design written plans for appropriate support and services in addition to leading cross-functional teams

  Oversaw the long-term strategic operations of a behavioral health organization which specialized in providing care to patient s during mental health emergencies

  Designed and implemented comprehensive standard operating procedures, monitored care quality levels, ensured continual compliance with regulatory laws, and supervised staff members

  Provided individualized coaching and feedback to staff members which required significant communication and interpersonal abilities

  Facilitated the completion of in-depth child abuse, neglect, and endangerment investigations within the community which included maintaining case files, documenting investigation findings, and determining both family and individual support related needs

  Completed in-home family visits, maintained a keen knowledge of both state and federal regulatory requirements, wrote case summaries, and ensured children were provided appropriate resources

  Successfully fostered a positive rapport with community support agencies, individuals within the community, and medical professionals

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Yyyyyy x. yyyyyy

  Directed daily strategic operations within the organization which included designing standard operating procedures, monitoring quality levels, completing internal audits, and supervising staff

  Successfully obtained both local and state mental health endorsements in addition to playing a lead role in obtaining a three-year National Commission on Accreditation of Rehabilitation Facilities accreditation

  Acted as the agency liaison for the Local Management Entity, Division of Medical Assistant, and the Division of Mental Health Developmental Disabilities and Substance Abuse Services

  Provided consulting services to organizations within the mental health industry with a concentration on designing standard operating procedures and assisting with compliance related issues

  Developed and implemented comprehensive staff training programs, oversaw the value options authorizations process, and assisted with large-scale projects as needed

  Utilized superior medical acumen in order to provide mental health services to individuals with mental health and/or substance abuse issues

  Led both individual and group treatment meetings, obtained insurance authorizations for mental health treatment, and worked closely with patients and community agencies

  Managed two mental health services programs within the county which were focused on both at-risk youth and individuals with severe and persistent mental health issues

  Monitored compliance within each program, assessed staffing and budgetary needs, reviewed complex individual cases, oversaw staffing/recruiting, and maintained relationships with contract providers

Additional Experience with The Guilford Center Includes: Mental Health Case Manager Supervisor, Case Manager III, and Case Manager I

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Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership roles within the behavioral health and community services environment with experience in designing/implementing unique operating procedures, leading cross-functional teams, and improving current organizational processes. In addition, I have a keen ability to foster positive rapport with patients, vendors, co-workers, and members of the local community.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Human Services.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy