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Customer Service-Centric Leader Committed to Achieving Profitable Retail Operations and Improving Health Outcomes
Highly Accomplished Pharmacist who drives success within fast-paced, high-volume retail pharmacy operations to maximize bottom-line results in a competitive market, including expertly interpreting prescriptions, administering immunizations, and developing beneficial customer- and community-focused health initiatives.
Experienced Leader who recruits, trains, and manages top teams to achieve retail goals while offering skill in MTM, Mirixa clinical evaluations, and CMRs to ensure patient safety with judicious prescription filling practices.
Dedicated Self-Starter who contributes superior attention-to-detail and sharp analytical abilities to meet critical pharmacy objectives, including consistently aligning strategic decision-making with a growing employer s vision.
Career Highlights Include:
Continually receiving numerous awards and commendations throughout career.
Administering immunizations (i.e. Influenza, Zoster, and Tetanus, among others).
Achieving Highest Gross Profit in the District and 1992 s Pharmacy of the Year.
Gaining a reputation among colleagues for well-operated, well-organized pharmacies.
Coordinating community health awareness programs (i.e. mammograms, immunizations).
Attaining exclusive third-party representation of Fiesta Mart for WC initiatives by Walgreen s.
Sam s Club Pharmacy, Xxxxxx, XXXXXX (2013 Present)
Staff Pharmacist ￨ Certified Immunizer
Capitalize on the opportunity to lead all facets of retail pharmacy operations, including accurately processing, preparing, and verifying prescriptions to ensure appropriate usage (e.g. dosage, route of administration, allergies, interactions, contraindications) prior to dispensing to customers. Train, mentor, and manage a pharmaceutical team in exceeding customer service objectives, including serving as a licensed Pharmacist Preceptor tasked with supervising pharmacist interns. Accurately perform blood glucose and lipid panel testing. Spearhead high-volume inventory management, along with using PMP system to ensure appropriate filling of customers prescriptions and judicious filling of controlled substance prescriptions (i.e. opioids). Perform Medication Therapy Management (MTM) and Mirixa clinical evaluations. Conduct detailed Complete Medical Reviews (CMRs).
Achieved highly beneficial recognition as a Certified Immunizer.
Substantially outperformed FY2017 s annual sales and budget goals.
Continually receive stellar annual evaluations due to performance excellence.
Ensured pharmacy operations actively adhere to core quality and safety control initiatives.
Walmart Pharmacy, Xxxxxx, XXXXXX (2000 2013)
Staff Pharmacist (2008 2013) ￨ District Manager (2000 2008)
Utilized broad scope of industry knowledge toward delivering quality-centric services within a fast-paced retail pharmacy environment, including accurately filling high-volume prescriptions while building profit-generating relationships among a diverse customer base to consistently ensure repeat business. Recruited, trained, mentored, and managed top-performing pharmacy teams, including planning and prioritizing workflow to meet retail goals.
Maximized sales and profits via synergistic implementation of companywide standards.
Actively responded to escalated customer complaints to attain mutually beneficial resolutions.
Won District Manager of the Quarter in 2004 for maximizing sales and minimizing turnover.
Interfaced between home office and field regarding UIW Pharmacy School and Walmart Pharmacy.
Manager ￨ Assistant Manager ￨ Staff Pharmacist Walmart Pharmacy, Houston, XXXXXX 1995 2000
Manager ￨ Staff Pharmacist Walgreens Pharmacy, Houston, XXXXXX 1987 1995
Bachelor of Science in Pharmacy University of Oklahoma
Advanced Leadership ￨ Lead First I / II Walton Institute
Licensed Pharmacist (No. 30000) State of Xxxxxx
Microsoft Office ￨ PMP System ￨ Connexus ￨ Able to Quickly Master Additional Software as Required
Member, Kappa Epsilon ￨ Member, Rho Chi ￨ Former Adjunct Professor, University of the Incarnate Word
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