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Yyyyyy x. yyyyyy
1409 Wilkes Blvd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working undergraduate student pursuing a Bachelor s Degree in Business Administration with a focus in Management from the University of Missouri (Expected May 2017). Experienced in managing daily operations, leading cross-functional teams, handling customer service issues, and assisting in sales and marketing functions. Equipped with superior communication and interpersonal abilities with a significant ability to provide superior training/coaching.
Key Competencies
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Operations Management Team Leadership Training/Coaching Customer Service/Support |
Microsoft Office Suite Oral/Written Communication Sales/Marketing Change Management |
Presentation Development Attention to Detail Complex Problem Solving Inventory Management
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Education
Bachelor of Science, Business Administration, Emphasis in Management
University of Missouri, Columbia, MO (Expected May 2017)
International Finance Study Abroad, Trulaske College of Business
Professional Experience
Campus Bar & Grill, Columbia, MO April 2014-Present
Support Staff/BarBack
Direct day-to-day administrative and operational functions within a fast-paced food/beverage service environment which requires screening up to 500 individuals for legal drinking age each day
Supervise approximately 13 staff members which includes providing individualized coaching/training in addition to providing training on standard operating procedures and customer service best practices
Instrumental in diffusing complex customer service issues, assisted in setting up the facility each day, and monitor/re-stock inventory
Joe Sarrio State Farm Insurance, Collerville, TN June 2015-August 2015
Sales and Marketing Intern
Completed a sales and marketing internship with a successful insurance agency which included identifying and contacting up to 25 prospective clients per hour within the community
Successfully captured new customer information related to financial goals and current insurance coverage, provided client information to Sales Representatives, and updated internal databases
Ridgeway Country Club, Germantown, TN August 2012-May 2013
Golf Cart Staff
Utilized superior communication and interpersonal abilities in order to provide exceptional customer service to approximately 500 country club members and their guests
Ensured safety and cleanliness standards were consistently followed, oversaw scheduled maintenance, provided assistance within the pro shop, and secured member s bags/equipment
Volunteer Experience
Volunteer, The Love Seat Furniture Donation
Mentor/Volunteer, Moving Ahead Program
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