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Yyyyyy x. yyyyyy

1409 Wilkes Blvd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working undergraduate student pursuing a Bachelor s Degree in Business Administration with a focus in Management from the University of Missouri (Expected May 2017). Experienced in managing daily operations, leading cross-functional teams, handling customer service issues, and assisting in sales and marketing functions. Equipped with superior communication and interpersonal abilities with a significant ability to provide superior training/coaching.


Key Competencies


         Operations Management

         Team Leadership


         Customer Service/Support


         Microsoft Office Suite

         Oral/Written Communication


         Change Management


         Presentation Development

         Attention to Detail

         Complex Problem Solving

         Inventory Management



Bachelor of Science, Business Administration, Emphasis in Management

University of Missouri, Columbia, MO (Expected May 2017)


International Finance Study Abroad, Trulaske College of Business

Professional Experience

Campus Bar & Grill, Columbia, MO April 2014-Present

Support Staff/BarBack

  Direct day-to-day administrative and operational functions within a fast-paced food/beverage service environment which requires screening up to 500 individuals for legal drinking age each day

  Supervise approximately 13 staff members which includes providing individualized coaching/training in addition to providing training on standard operating procedures and customer service best practices

  Instrumental in diffusing complex customer service issues, assisted in setting up the facility each day, and monitor/re-stock inventory


Joe Sarrio State Farm Insurance, Collerville, TN June 2015-August 2015

Sales and Marketing Intern

  Completed a sales and marketing internship with a successful insurance agency which included identifying and contacting up to 25 prospective clients per hour within the community

  Successfully captured new customer information related to financial goals and current insurance coverage, provided client information to Sales Representatives, and updated internal databases


Ridgeway Country Club, Germantown, TN August 2012-May 2013

Golf Cart Staff

  Utilized superior communication and interpersonal abilities in order to provide exceptional customer service to approximately 500 country club members and their guests

  Ensured safety and cleanliness standards were consistently followed, oversaw scheduled maintenance, provided assistance within the pro shop, and secured member s bags/equipment


Volunteer Experience

Volunteer, The Love Seat Furniture Donation

Mentor/Volunteer, Moving Ahead Program

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