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Yyyyyy x. yyyyyy


203 East Burgess St.-Mount Vernon, OH 43050




Banking ~ Loss Prevention/Asset Protection ~ Investigations




Performance-driven Manager with track record of success and progression in financial/banking and retail sectors, specializing in fraud mitigation, loss prevention, asset protection, and investigations; Bachelor in Justice Administration w/specialization in Corrections graduate; on Dean s List 11 times ~ Vast background in steering all areas of operations spanning human resources, customer service, merchandising, inventory control, merchandise planning/ordering, OSHA safety compliance, financial, and administrative reporting ~ Motivating leader and collaborative team player; successfully hire, train, develop, and direct top-performing teams ~ Strategically prioritize, organize and manage projects/workflow as well as coordinate/schedule personnel to maximize use of resources, boost productivity/efficiency, contain costs, and improve bottom-line operational and financial performance ~ Expertise in banking risk operations including checking, ATM/Debit cards, Automatic Clearing House (ACH), and online transactions, large dollar claims, identity theft, and check forgery as well as internal/employee and external/customer theft; includes both visual and electronic surveillance

Key Achievements

  Successfully implemented Leader Development Program focused on teaching specialists in key areas including effectively handling difficult situations, conducting interviews, interpreting and applying reporting, and managing conference calls; 2016

  Boosted staff technical proficiencies and provided tools for improving productivity by securing firm-wide release on MS Office (Excel, PowerPoint, Word) training; 2016

  Established E-fax Inbox service consistency and achieved targeted Outgoing service levels within 3 months of assuming Team Leader role; 2016

  Reduced inventory by 600 items within impressive 1-week time frame; 2016

  Completed intensive online wire transfer fraud claim investigation training; 2015

  Promoted to manage high-dollar value accounts; 2014

  Successfully trained 5 new employees in outgoing claims process; comprehensive trainings spanned preparing all documents, PowerPoint presentations and training assessments along with providing managers with feedback on employee progress and professional development; 2013-2014

  Recognized with Fastest to 5.0 Award within 4 months of hire; elite award recognizing expertise in adhering to stringent phone call time limits and schedules while delivering exceptional service

  Successfully trained over 80 associates in asset protection, safety and compliance; 2009-2011

  Facilitated $287,998 retail shrink reduction; 2010-2011

  Led 4% reduction in safety incidents/accidents; 2010-2011

  Made 223 shoplifter apprehensions, recovering $10,430 in merchandise; 2008-2009


Career Track


JP Morgan Chase Westerville, OH                                                                                         2011-Present
Team Leader; 2016-Present

  Appointed Relief Team Leader, 2016, and rapidly promoted to Team Leader; have significantly boosted results across broad areas of operation spanning inventory reductions across all functions, team building and leadership development through service, productivity, efficiency, and quality levels

  .Facilitate productive team meetings as well as lead quality reviews with specialists to maximize performance; implement new processes and consistently ensure achievement of production goals

  Proficiently compile training materials for specialists; confirm completion of assigned trainings

  Efficiently validate reported hours worked and approve time cards; monitor overtime to control labor costs and ensure compliance with attendance policies

  Closely review escalated issues and deliver optimal solutions; assure risk team awareness of any potential and real-time issues for prompt intervention and risk mitigation

  Track control reports for accurate, timely completion; report daily inventory totals to senior leadership

  Contribute to achievement of organization-wide goals by building collaborative relationships with other lines of business; additionally approve financial transactions

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Charity Delarwelle Page 2 of 2



Deposit Account Check Claims-Incoming Claims Process; 2014-2016

  Promoted to specialize in managing large dollar incoming claims valued at over $10K, actively collaborating with legal team to mitigate loss and optimize financial performance

  Expertly managed Executive Office complaints regarding claims filed by Chase and non-Chase clients, effectively coordinating with cross-functional bank departments to define optimal solutions; compiled/produced summary of information and submitted to Executive Office for client follow up

  Ensured delivery of quality service by personally handling complex escalated requests coming from both Chase clients and bankers requiring immediate response and update parties on status; prioritized incoming and online wire claims for escalation and assigned others to analyst

  Assigned to work large dollar online wire transfer fraud claims after completing intensive training in process; spanned locating IP addresses and user agent names, determining when online account was compromised and defining where funds went through identifying scope of client personal info compromised and defining geographical location of fraud origination

  Entrusted with managing inbound check claims suggesting fraudulent deposits made by Chase clients to other banks, including thoroughly researching client accounts to identify evidence of other fraudulent activities, as well as promptly closing accounts exhibiting fraudulent activity to prevent further loss to bank and mitigating loss by defining denial reasons in compliance with Uniform UCC

  Took initiative to respond to other financial institution/client requests and provided status updates on claims as well as created/updated employee aids supporting operations across multiple lines

Deposit Account Check Claims-Outgoing Claims Process; 2013-2014

  Progressed to assist clients in recovering funds fraudulently deposited into other financial institutions, specializing in major claims of over $10K; forged productive working relationships with other financial institutions in support of optimizing servicing of Chase clients; included diligent follow up to ensure prioritization and prompt resolution of client claims

Risk Operations Analyst I/II/III; 2011-2013

  Rapidly progressed to positions of increasing responsibility while maintaining accountability for all prior risk operation functions; proficiently managed company online site ( fraud claim filings spanning automated bill payments through wire and online transfers; thoroughly investigated and located suspect accounts and restricted to mitigate bank losses

  Actively assisted clients in submitting Proof of Payment to merchants claiming to have not received funds and collaborated in recovering monies from companies using Merchant Credit Report and Moto 5/6 ChargeBack Report; took the initiative to complete VISA Charge Back training workshop

  In Risk Operations Analyst II role, took on additional responsibility for filing Check Forgery and Identity theft cases; thoroughly reviewed claims for adherence to bank and Federal regulations for claim approval and advised clients on required documentation

  Applied sharp research and investigative skills toward locating check forgery case suspects

  Optimized client assets security against future fraud by freezing/restricting and opening new accounts

  Initially recruited to steer initiatives focused on loss mitigation and prevention resulting from high risk and fraudulent monetary/non-monetary transactions in compliance with internal and Federal regulations; claims encompassed ATM/Debit cards and Automatic Clearing House (ACH) transactions along with missing ATM deposits


Wal-Mart Multiple Locations, OH 2005-2011

Asset Protection Coordinator-Heath & Columbus, OH; 2009-2011

Asset Protection Associate-Mount Vernon, OH; 2008-2009

  Promoted to manage asset protection operations; effectively scheduled and supervised 6 direct reports as well as trained and oversaw 80+ associates in safety and compliance; actively participated in associate hiring, coaching, evaluations, and corrective actions

  Facilitated comprehensive internal investigations of employee theft as well as internal audits to identify and reverse shrink; efficiently employed PTZ camera system for surveillance

  Collaborated with local police and detectives in gathering evidence supporting identity theft cases

Department Manager-Mount Vernon, OH; 2006-2008

Customer Service Manager-Mount Vernon, OH; 2006 / Stocker-Mount Vernon, OH; 2005-2006


Education & Professional Development


Bachelor in Justice Administration w/specialization in Corrections, DeVry University; 2017

Dean s List (11 times) ~ GPA: 4.0/4.0 scale

Inducted Member, Society of Leadership and Success; 2016 ~ Engaged Leadership Award; 2016


Yyyyyy x. yyyyyy


203 East Burgess St.-Mount Vernon, OH 43050








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently exploring opportunities to continue to build my career in a Management role. To acquaint you with my dynamic qualifications, my resume is included for review; in advance, thank you for your time and consideration.


As you will note, I have a strong track record of career progression with major financial and retail organizations, demonstrating my successes and contributions as a vital staff member.

Since 2011, when I joined JP Morgan Chase as a Risk Analyst 1, I have rapidly promoted to positions of increasing responsibility, assuming managerial roles in driving broad areas of operation spanning human resources, including training and development, performance management and hands-on leadership, through customer servicing, account management, risk management, and claims processing. Concurrent with my career progression I successfully pursued and recently earned a Bachelor in Justice Administration, graduating with a 4.0 GPA and achieving Dean s list 11 times. I was also inducted into the Society of Leadership and earned an Engaged Leadership Award in 2016.


Details of my many contributions to the employers success over the span of my career are provided in my resume. I am confident you will find that as a Manager I can deliver immediate and long-range results while playing an integral role both as a leader and collaborative team member. I welcome the opportunity to interview at your earliest convenience, and look forward to your response.






Charity Delarwelle







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