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Yyyyyy x. yyyyyy
xxx-xxx-xxxx | 0000 xxxxxx xxxx , xxxx , xxxxx 00000 | abc@xyz.com
Experienced Systems/Business Analyst
Driven, focused, and hard-working Systems Analyst with several years of experience in progressive analytical and technical roles within a variety of industries. Experienced in analyzing and researching technical system issues, performing in-depth research, performing system testing, and overseeing implementations. Superior communication and interpersonal skills with a keen ability to lead others and foster positive relationships with co-workers, vendors, clients, and members of executive management.
Key Competencies
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Technical System Management Strategic Planning Project Management Regulatory Compliance |
Technical Research System Implementations Change Management Six Sigma-Yellow Belt |
Team Leadership Complex Problem Solving Healthcare Industry User Acceptance Testing
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Professional Overview
UNC-Rex Healthcare January 2012-Present
Health Care System Support Analyst (2014-Present)
Directly manage several administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
Act as a liaison between both clinical and non-clinical departments, design effective technical solutions based on user needs, and maintain technical support documents
Perform in-depth analysis of departmental operations in order to create streamlined processes, translate business requirements into specifications, and ensure compliance standards are consistently met
Create new user profiles, foster positive relationships with vendors, manage IT security operations, and perform routine maintenance on servers, hardware, and software
Information Technology Service Operations Agent (2012-2014)
Coordinated various daily technical operations which included acting as a main point of contact for complex technical issues related to hardware or software
Prioritized and researched technical issues in order to develop comprehensive solutions, repaired peripheral equipment, and maintained a keen knowledge of both regulatory and internal standard operating procedures
Oversaw data backup monitoring, report development/distribution, and system preventative maintenance along with playing a lead role in several large-scale projects
IT Business Analyst Intern (2012)
Obtained significant experience in various analytical and systems support functions which included monitoring internal regulatory compliance and leading unique process improvement initiatives
Designed and performed system testing in order to assess current system status, performed in-depth market research in order to identify technical trends, and assisted with new system implementations
Education / Professional Development
Master of Science, Health Administration - Pfeiffer University, 3.7/4.0 GPA
Bachelor of Science, Healthcare Management - Winston Salem State University, Summa Cum Laude Graduate
Member, American College of Healthcare Executives
Adult Care Medication Aid License, North Carolina Division of Health Service Regulation
Adult Care Facilities Administrator, North Carolina Department of Health and Human Services
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