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Yyyyyy x. yyyyyy

xxx-xxx-xxxx | 0000 xxxxxx xxxx , xxxx , xxxxx 00000 |


Experienced Systems/Business Analyst


Driven, focused, and hard-working Systems Analyst with several years of experience in progressive analytical and technical roles within a variety of industries. Experienced in analyzing and researching technical system issues, performing in-depth research, performing system testing, and overseeing implementations. Superior communication and interpersonal skills with a keen ability to lead others and foster positive relationships with co-workers, vendors, clients, and members of executive management.


Key Competencies


       Technical System Management

       Strategic Planning

       Project Management

       Regulatory Compliance

       Technical Research

       System Implementations

       Change Management

       Six Sigma-Yellow Belt

       Team Leadership

       Complex Problem Solving

       Healthcare Industry

       User Acceptance Testing


Professional Overview

UNC-Rex Healthcare January 2012-Present

Health Care System Support Analyst (2014-Present)


Directly manage several administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

Act as a liaison between both clinical and non-clinical departments, design effective technical solutions based on user needs, and maintain technical support documents

Perform in-depth analysis of departmental operations in order to create streamlined processes, translate business requirements into specifications, and ensure compliance standards are consistently met

Create new user profiles, foster positive relationships with vendors, manage IT security operations, and perform routine maintenance on servers, hardware, and software



Information Technology Service Operations Agent (2012-2014)


Coordinated various daily technical operations which included acting as a main point of contact for complex technical issues related to hardware or software

Prioritized and researched technical issues in order to develop comprehensive solutions, repaired peripheral equipment, and maintained a keen knowledge of both regulatory and internal standard operating procedures

Oversaw data backup monitoring, report development/distribution, and system preventative maintenance along with playing a lead role in several large-scale projects


IT Business Analyst Intern (2012)


Obtained significant experience in various analytical and systems support functions which included monitoring internal regulatory compliance and leading unique process improvement initiatives

Designed and performed system testing in order to assess current system status, performed in-depth market research in order to identify technical trends, and assisted with new system implementations


Education / Professional Development


Master of Science, Health Administration - Pfeiffer University, 3.7/4.0 GPA

Bachelor of Science, Healthcare Management - Winston Salem State University, Summa Cum Laude Graduate


Member, American College of Healthcare Executives

Adult Care Medication Aid License, North Carolina Division of Health Service Regulation

Adult Care Facilities Administrator, North Carolina Department of Health and Human Services

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