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Yyyyyy x. yyyyyy

Istiqlal Street, City Tower, Abu Dhabi (AE) | Abu Dhabi, UAE xxxxxx4 | xxx-xxx-xxxx19 |


Integrity-focused and hardworking professional with years of team leadership experience in diverse work environments. Proven ability to thrive in high-pressure and dynamic global settings. Able to seamlessly manage projects and foster positive relations with clients, colleagues and managers at all levels. Quick learner with the ability to excel in a fast-paced manner both independently and with a team. Call upon a pragmatic method to achieving goals and managing operations. Eager to continue a successful career as a leader and integral staff member. Adept at working both individually and within cross-functional teams. Seeking a challenging, exciting new role with a dynamic compaxxxxxx that values capability and expertise. Possess U.S. Citizenship


Key Areas of Expertise


Account Management | Negotiation | Brand Exposure | Business Growth | Consultative Selling | Client Satisfaction

Project Management | Team Leadership | Presentations | Relationship Building | Cross-Functional Teamwork

Communication | Market Research & Penetration | Forecasting | Revenue Generation | Critical Thinking

Portfolio Management | Reporting Processes | Tactical Problem Solving | Strategic Planning & Analysis

Stakeholder Engagement | Time Management | Flexibility | Database Management | MS Office | Arabic Fluency




Professional Experience


Netaq Esolutions

key account manager (2017-Present)

         Oversee account functioning for a software development compaxxxxxx established in 2010; provide services such as website design, IT and ERP solutions, as well as mobile applications and managed services

         Lead software services, e.g. user interface and experience, mobile and smart applications, managed services, ERP and business solution development; engaged with government, federal and private sectors thus far

         Work with the Procurement Team, IT leaders, as well as major federal, semi-government, government, military, police and presidential affairs; note each client s needs and identify growth opportunities in working with each

         Work diligently to garner 8M dirhams in revenue and profit to date for the compaxxxxxx

         Manage a key account portfolio; focus on offering client-focused software IT solutions in assigned department

         Uphold a strong sales pipeline using time-proven relationship building, account management and lead generation skills

         Develop and deliver engaging business proposals to prospects, as well as attended client meetings

         Tightly manage budgets in order to effectively control expenditures; forecast and keep track of key account metrics

         Stay apprised of market trend and competitor activity; serve as a foremost contact for top-ranked customers to resolve issues

         Cooperate with the Marketing Team to develop and implement comprehensive campaigns; market efficacy of each

         Clearly communicate customer requirements to department in order to fuel exceptional support delivery in responding to queries or concerns

         Lead scheduled business reviews with clients and suppliers; also network effectively with both business partners and clients

         Completed numerous projects thus far, including the following:

o    Abu Dhabi Chamber of Commerce (Maintenance/Application Development), Emirates Authority for Standardized and Meteorology (Building Native Mobile Application) and Musanada (Redesign Website)

o    Also worked on Ministry of Defense (Website Design), Presidential Affairs (IT Outsource), the Ministry of Climate Change (Electronic System and Intelligent Alarm Application), EXPO2020 (B2B Marketplace online) and with the Abu Dhabi Airports Compaxxxxxx (IT Managed Services)




         Served as the contact for client account issues; attended meetings with clients to foster positive and lasting working relationships

         Developed trust-based advisor relationships with key participants and executive sponsors

         Ensured timely and successful delivery of solutions in accordance with clients respective needs and objectives; aided in troubleshooting high-severity requests and escalate as needed

         Coordinated with senior-level management to prepare bids and sign-off forms used to submit these bids

         Identified competitors and devised solutions to stay competitive in the parking solution market; worked with each prospective client to endorse services and submit proposals per their desires and noted logistical needs

         Promoted Zone Parking offerings via development and facilitation of effective sales presentations; ensured potential clients thorough understanding of all opportunities available to them through the use of Zone s services

         Recognized industry trends and recommended process improvements in collaboration with business development personnel

         Liaised with the Department of Transport (Mawaqif) to operate and manage paid parking across Abu Dhabi and Al Ain; included playing an integral role in installing paid parking machines

         Completed numerous projects, including the following:

o    Etihad Plaza/ Etihad Towers (Jumierah Group), Cleveland Clinic Abu Dhabi, Emirates Palace (Kempinski) and Healthpoint Clinic

o    Also worked on Marina Promenade (Emaar Properties) and Abu Dhabi National Exhibition Center (ADNEC)




Yyyyyy x. yyyyyy





         Coordinated with Senior Business Development Manager to prepare bids and KBR internal paperwork

         Identified EPC competitors; liaised with Proposal Teams in London and Houston to prepare competitive bids

         Traveled to KBR regional offices in London, Houston and Singapore to play a key role on the proposal team

         Met with clients to discuss upcoming future projects in the EPC industry

         Developed general engineering knowledge, focused primarily on the oil and gas fields

         Gained proficiency in EPC, FEED, PRE-FEED, Brownfield, Greenfield and Engineering Design

         Managed key customer relationships through use of superior communication and reporting skills; secured orders through via visits in order to develop and maintain lasting and trust-based relationships

         Promote and represent KBR via delivery of effective sales presentations; ensured potential clients thorough understanding of available commercial opportunities

         Identify trends and recommend improvements in conjunction with business development staff

         Demonstrates strong project management capabilities; completed assignments include the following:

o    Saudi Aramco Offshore Potential Maintenance Program Bid

  Served as Sales Coordinator and worked with IT Department throughout the bidding stage; awarded in first quarter of 2015

  Consisted of a two-package tender in-kingdom (IK) at KBR local office in AL Khobar and out-of-kingdom (OOK) with KBR Houston

o    BP Rumaila Iraq Offsite Package Bid: Acted in the Sales Coordinator role

  Bid awarded in October 2015 as a joint venture with CPP and HQC contractors in China

  Equally split the workload, with KBR London leading all efforts

o    ADMA-OPCO Nasr Field Project: Worked as a Project Coordinator for KBR Singapore

  Subcontracted with Hyundai Heavy Industries

  Completed work on the engineering scope and collaborator HHI deals with overall leadership



         Collaborated with the Sales Team to devise and source 10+ new leads on a weekly basis; promote compaxxxxxx s product offerings within the oil and gas sector to potential clients

         Maintained updated and accurate client database and registered foreign companies for pre-qualification



         Compiled reports on potential sales leads and maintained database of clients information

         Efficaciously promoted products to potential clients and registered foreign companies for pre-qualification

         Attended meetings and exhibitions regarding oil and gas projects held in the GCC region




         Supported the Sales Team in sourcing leads; devised meeting materials, proposals and follow-up letters for prospective and existing clients

         Communicated with current and potential customers via calls or personal visits

         Archived and managed reports and customer data in an organized manner by creating an easy-to-reference tracking system to follow up with customer requests for quotes and bids


Earlier Roles


Office Assistant, International Student Department, Xxxxxx Institute of Technology, 2009-2010

Intern, Operations/Corporate Banking, United Bank Limited, 2009


Education & Credentials


Bachelor of Science, Business Administration with International Business Minor, Xxxxxx Institute of Technology (2010)

Course Completion Certificate, Project Management, Project Management Institute (PMI)

Attendee, Abu Dhabi International Petroleum Exhibition Conference

Member, Korean Trade Investment Promotion Agency

Former Member, XXXXXXIT Business Club



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