Yyyyyy x. yyyyyy

Front Desk Operations | Checkouts | Accounts Receivable/Payable | Collections | Recordkeeping

Organization | Staff Supervision | Clinic/Post-Op Care Assistance | Interpersonal Communication

Professionalism | Contract Updates | Equipment/Service Agreements | Marketing Campaigns | Sales

Inventory Control | Scheduling Workflows | Inventory Control | Business Needs Assessments

Cash Handling | Client Education | Policy Implementation | Manuals | Training | Team Leadership

Time Management | | MS Office | PC Software | Nextech | Duxware | Act | QuickBooks | Spabizz

Focused, determined professional with years of diverse expertise. Skilled in actively promoting a company image rooted in professionalism and commitment. Adept as it rexxxxxxtes to delivering high-caliber service consistently to all clients, both independently and as a team member. Excel under pressure in time-sensitive environments. Highly flexible in seamlessly identifying problems and working towards a feasible resolution. Adaptable to new software programs and emerging technologies. Detail-driven with sound communication skills including the ability to write comprehensive reports and business correspondence. Effectively present information and reply to inquiries from referral sources, patients, and other clients. Acumen regarding general medical office processes and terminology. Treat patients and colleagues with respect; empathetic toward patient needs and concerns. Seeking upper management, administration or possible sales opportunities that will allow for ongoing career growth.

  Market and drive the sale of brand product offerings in an effort to achieve or surpass sales objectives

  Educate customers about the brand specifics and products offered that best fit their respective needs

  Facilitate tutorials centered on product application best practices

  Lead bookkeeping duties to ensure proper recordkeeping

  Sign for the sale of various homes and property listings

  Liaise with stakeholders reguxxxxxxrly, e.g. Contractors, Real Estate Agents and Vendors

  Counsel patients on surgery processes and respond to questions they may have regarding procedure(s) and fees to be paid, including professional and surgical facility fees

  Serve as an effective intermediary between the patient, Surgeons and Primary Care Physicians regarding all aspects of pre-operative (pre-op) preparations

  Maintain and update the calendar used by surgery staff, Physicians and Anesthesiologists

  Work while scheduling to expxxxxxxin the need for a full physical exam, including xxxxxxb work, EKG, chest x-ray and pre-operative tests as determined by the surgeon, as well as review informed consent form

  Reply to all telephone inquiries concerning surgery and/or rexxxxxxted concerns

  Schedule patients with the surgical facility for pre-op appointments, surgery and post-op visits

  Optimize Physicians schedules and clinic flow by crafting the daily schedule and monitoring upcoming clinic days; also manage all patient follow-up

  Increase booking rates as directed

  Correspond with out-of-state clients via email: handle evaluations, orders, hotel and travel information for the day prior to surgery in order to drive patient convenience and satisfaction

  Partake in the breast sizing and selection process for patients

  Supervise the evaluation process in instances when Physicians are unavaixxxxxxble

  Oversee monthly financial reports and projections for Physicians to make certain that objectives are met

Yyyyyy x. yyyyyy

Continued

  Updated the database with vital data regarding referral sources and patterns for each individual

  Developed and monitored internal systems, e.g. scheduling, new patient tracking, patient communication, marketing budgets and referral source follow-up

  Skillfully identified target patients for mailing and calling purposes

  Processed patients at the close of their respective visits

  Assessed fee sheets for correct charges and diagnosis marked; expxxxxxxined fees and clients financial responsibilities

  Entered content regarding service fees into computer systems

  Made certain that all patients understood their condition and treatment; offered special instructions to patients upon departure as needed and ensured appropriate prescriptions were given

  Scheduled return appointments for follow-up.

  Secured all necessary patient signatures and obtained proper informed consent

  Posted and adjusted items rexxxxxxted to patient services; also handled patient collection processes

  Facilitated daily bank deposits; prepared change envelopes, credit card transaction receipts and petty cash reconciliations

  Entered charges and payments; issued refunds as needed and reconciled the day sheet with fee sheets

  Drove the use of proper collection procedures throughout all patient accounts

  Generated monthly Accounts Receivable reports for accounts greater than 60 days past due and called each accountholder to follow up

  Coordinated monthly patient seminars and in-service training for personnel

o    Handled advertising, marketing, budgeting and procurement of supplies

o    Prepared questionnaires, refreshments and promotional gifts

o    Set up audiovisual equipment as needed for each specific event

o    Called on industry representatives to facilitate the educational portion of each event

o    Implemented new service and product lines

o    Coordinated all continuing education functions for practice referral sources

o    Organized employee training design, execution and rexxxxxxted process manual updating

Client Coordinator and Sales, Paris Parker, 2003

Staff, Pxxxxxxnet Beach, 2001-2003

Bachelor of Science, Psychology with Cxxxxxxssical Studies Minor, Xxxxxx State University, GPA: 3.2

Post-Bachelor s Courses, Pre-Dentistry, Our Xxxxxxdy of the Xxxxxxke, GPA: 3.8

BMDMI Missionary, 2015-Present | HOA Vice President, 2016 | HOA Secretary, 2015

Habitat for Humanity 2014 | 2004 Second Pxxxxxxce MVP for Williamson Centers

Kappa Kappa Gamma, 1998-2000

Yyyyyy x. yyyyyy

41 Brent Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role years of proven service delivery success, primarily in the medical office management sector. It is my hope to put the skills I ve refined over the years to practical use in a challenging, engaging new setting with a managerial or sales focus.

  My experiences have greatly refined my interpersonal and rexxxxxxtionship building competencies, as well as my ability to connect positively with clients, colleagues and other important stakeholders at all levels.

  As a professional, I am able to excel in fast-paced settings that call for adaptability. I work well as both an independent achiever and valued team member to lend to seamless operations.

  In addition to my work chronology, I have a Bachelor of Science in Psychology with a Cxxxxxxssical Studies Minor and have completed Post-Bachelor s Courses with a Pre-Dentistry focus.

  I am also involved in my local community, as a BMDMI Missionary and in previous engagements with Habitat for Humanity, to name a few opportunities.

As an employee, you will find me to be a driven team pxxxxxxyer committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume