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- Dynamic Professional who offers a background in Retail / Business Operations, Store Planning / Development, Business Turnarounds, Team Building / Training, Strategic Analysis, Negotiations, and Trends Tracking, as well as skills in Organizational Development, Project Management, Planning / Scheduling, Quality Control, Policy / Procedure Development, and Customer Service, and exhibits an ability to see the big picture in evolving markets.
- Strong Decision-Maker who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a competitive advantage.
- Excellent Communicator who builds and sustains synergistic relationships with senior executives, business / operational teams, salesforce, vendors, partners, and clients while initiating improvements to maintain satisfaction.
Account Developer ￨ Inside Sales
Capitalized on the opportunity to direct forward-thinking account development, management, and inside sales efforts for this leader in servicing 4,000+ customers annually throughout the West and Southwest United States.
Comprehensively serviced high-volume existing accounts, including obtaining orders and establishing new accounts to successfully sell value and grow the business within a large-scale and competitive U.S. territory.
Exhibited strong communication and interpersonal relations proficiencies toward resolving customer complaints by objectively investigating issues, developing solutions, preparing reports, and making recommendations.
Grew the bottom line by developing and implementing innovative marketing strategies.
Accurately determined annual units and gross profit plans, and analyzed trends and sales.
Initiated a new national sales program by developing action plans and 1:1 calls to customers.
Utilized broad scope of industry knowledge and dynamic business acumen toward aggressively leading the sales of new / used automobiles to higher end customers by consulting with and showcasing characteristics, features, and value for a territory-based dealership covering the Canyon, Dumas, Borger, Pampa, and surrounding areas.
Expertly developed in-house leads and internet sales leads and converted customers into repeat and / or referral business, and used trust-building, soft-selling, and value propositions to warm leads for car purchases.
Demonstrated solid multitasking proficiencies toward accurately processing paperwork for trade-ins and purchases, along with serving as a go-to contact for resolving sales and customer concerns to optimize services.
Spearheaded new sales associate onboarding and training, including shadowing, coaching, and staff feedback.
Sold 10 cars per month at ~$25,000 per vehicle.
Outperformed the industry average by 10% with a 40% close rate.
Successfully completed rigorous Joe Verde and Dale Carnegie industry training.
Recognized in the Top 10 of 30 in new vehicle sales with $3 million in annual sales.
Employed relationship building and follow up techniques to retain 45% of existing clientele.
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Strategically steered turnaround processes for a $5-million retail store location experiencing low morale, high turnover, and merchandising issues, including proactively rebuilding staff, developing improved job descriptions, recruiting and orientating top performers, and assessing management tasks to drive core success.
Led targeted development and implementation of results-generating plans of recovery, including training, mentoring, and coaching 145 customer service-focused associates in enforcing store guidelines for key operations.
Directed new merchandising initiatives using comprehensive product knowledge and staff re-training protocols.
Contributed sharp analytical abilities toward handling all financials and balancing payroll, deposits, and accounts.
Led a return to merchandising fundamentals, including creating plan-o-grams, developing innovative visual displays and overall floor plans, and motivating staff to execute new presentations.
Reduced high turnover by 70%, including successfully establishing loyalty programs, promoting open communications, soliciting and considering staff feedback, and boosting employee morale.
Increased storewide performance by developing new inventory controls and management efforts.
Director of Store Planning
Played a vital role in directing store planning for this $500-million American retail chain, including conceptualizing, developing, and implementing results-focused plans for 50 new store openings and 100+ renovations, as well as working closely with stores, owners, vendors, real estate, and construction team members.
Cost-effectively handled all due diligence, terms negotiations, and contracting of architects and new construction.
Coordinated and managed store planning initiatives, including consultation and strategic input for store layout design and manufacture fixtures and procuring and coordinating complex construction and maintenance.
- Partnered with real estate teams to select optimal build sites and complete pre-inspections, and further collaborated with design firms and architects to actively develop built-to-suit program plans to specifications.
- Drove operations growth by training, mentoring, and managing 30 staff, along with overseeing construction teams during development planning of remodels and serving as a hands-on quality control and site inspector.
Revamped interior store design plans, including store graphics, wall treatments, and lighting.
Streamlined construction budgets to reduce spending, and improved estimating and inspections.
Rapidly progressed from Retail Store Associate to various management roles to last-held position.
Generated a 35% cost savings by implementing a maintenance program to replace manual call-ins.
Created floor maintenance plan to strip and reapply finish and buffing for tile, concrete, and wood.
Implemented 120-day process plans from development phase to site review, layout design, merchandising team management, and opening day launch with average projects of $2.5+ million.
Developed multiple processes and planning improvements, including cohesively managing inbound merchandise and establishing electronic data management for key vendor transactions.
Forklift Operator Certification Xxxxxx College (2014)
Dale Carnegie Leadership Training (2013) ￨ Joe Verde Automotive Sales Training (2013)
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer cross-functional experience in Retail / Business Operations, Store Planning / Development, Business Turnarounds, Team Building / Training, Strategic Analysis, Negotiations, and Trends Tracking. I am also well-versed in Organizational Development, Project Management, Planning / Scheduling, Quality Control, Policy / Procedure Development, and Customer Service, among other areas.
An example of my experience includes my prior role as a Director of Store Planning for Hastings Entertainment where I led store planning for this $500-million American retail chain, including conceptualizing, developing, and implementing results-focused plans for 50 new store openings and 100+ renovations, as well as working closely with stores, owners, vendors, real estate, and construction team members to meet goals. Within this position, I managed store planning initiatives, including consultation and input for layout design and manufacture fixtures, and procuring and coordinating complex construction and maintenance. I also trained, mentored, and managed 30 staff; oversaw construction teams during development planning of remodels; and served as a hands-on quality control and site inspector.
Several achievements with Hastings Entertainment included:
Revamping interior store design plans, including store graphics, wall treatments, and lighting.
Rapidly progressing from Retail Store Associate to various management roles to last-held position.
Streamlining construction budgets to reduce spending, and improving estimating and inspections.
Generating a 35% cost savings by implementing a maintenance program to replace manual call-ins.
Implementing 120-day process plans from development phase to site review, layout design, merchandising team management, and opening day launch with average projects of $2.5+ million.
Developing multiple processes and planning improvements, including cohesively managing inbound merchandise and establishing electronic data management for key vendor transactions.
[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just a sampling of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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