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Personable communicator and leader with a work history of exceeding performance objectives.
Four years of hands-on leadership and HR experience in the insurance services industry.
Experience deploying behavioral interviewing techniques.
Proactively identified problems in real time and implemented favorable solutions.
Outstanding time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Word, Excel and SharePoint; PeopleSoft; and Tuleo Applicant Tracking System.
Master of Business Administration (MBA), Strategic Human Resource Management, Niagara University
Bachelor of Science, Business Administration (BSBA), Economics Minor, State University New York, Fredonia
Held two jobs while completing Bachelor s Degree.
Currently pursuing Professional in Human Resources (PHR) designation
Hold a Property and Casualty License, State of Virginia
Completed 500 (Foundations of Risk Management); 540 (Finance and Accounting); and 530 (Business Law), Chartered Property Casualty Underwriter (CPCU).
Homeowner s Customer Service Manager, GEICO Jan. 2012-Mar. 2016
Led more than 100 customer service agents, including interviewing candidates and hiring new staff.
Spearheaded the onboarding and training of employees in a timely, accurate and efficient manner.
Hired 10 future leaders in 2015 as a result of coordinating the Management Development Program on behalf of the Sales and Service Department to recruit candidates from local colleges.
Achieved a 94% NPS for MDP in 2015, which ranked No. 1 top in the company.
Created a labor budget as well as a department fiscal budget.
Managed an audit of time and attendance, including for overtime, work shrinkage, FMLA and ADAA.
Circulation Supervisor, Reed Library, State University New York, Fredonia Aug. 2008-Dec. 2011
While studying at State University New York, Fredonia, displayed management skills working in the library.
Supervised up to three fellow students and delegated responsibilities to team members.
patrons with reference and research questions, and collected fines for overdue
Shift Manager, Wendy s Aug. 2008-Aug. 2011
While studying at State University New York, Fredonia, also held a leadership role at this restaurant.
Led a team of up to 10 associates, including interviewing candidates and hiring new personnel.
Managed the onboarding and training of new hires, including W-4 and I-9 documentation.
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