Results-driven Sales and Management professional with track record of success in optimizing revenue, operational and financial performance

Successful background in steering retail operations ranging from human resources, sales, marketing, customer service, inventory control, and merchandising to multi-department management, start-up launches, turnarounds, administrative, warehousing, and shipping/receiving; Bachelor in Business Management in progress ~ Expertise in consumer communications/electronics sector spanning sales of products and services through on-site installations and technical services ~ Talent for identifying and capitalizing on customer needs, delivering customized presentations and solutions, capturing new business, developing existing accounts, and optimizing client retention ~ Successfully train, develop and direct top-performing teams; motivating, hands-on leader equally effective in management, independent and collaborative roles ~ Strategically plan, coordinate and manage workflow to maximize use of time and resources, boost productivity and efficiency, meet critical deadlines, and achieve aggressive performance goals ~ Dynamic communication and relationship building skills instrumental to productively interfacing with all business stakeholders; bi-lingual English and Spanish ~ Proficient in MS Office Suite

  Continually achieve 85%+ Customer Satisfaction ratings based on service surveys; Comcast

  Twice scored at 100% in mystery shops; Comcast

  Consistently attained and surpassed aggressive sales goals; AT&T

  Spearheaded successful remodel of local store; Ulta

  Led Home Theater Department to #1 Ranking Nationwide for 6 consecutive months; Best Buy

  Rapidly progressed from Sales Floor Representative to Department Supervisor, with focus on facilitating turnarounds of underperforming departments; Target

  Collaborated in launching 3 new stores; Target

Comcast-Morton Grove/Mount Prospect, IL 2013-Present

Senior Sales Consultant-Morton Grove; 2014-present

  Promoted to drive sales growth in both new and existing markets

  Capitalize on extensive knowledge of sales and products as well as competitor information and industry trends to effectively evaluate customers potential product needs, present expert recommendations and close sales

  Deliver superior service and promptly resolve issues to ensure satisfaction, build loyalty and maximize customer retention

Communications Technician-Mount Prospect; 2013-2014

  In addition to providing timely product and service installations and quality customer servicing, effectively maintained accurate inventory account of equipment assets

  Expertly educated customers and presented detailed operational instructions on installed products and services

AT&T-Highland Park, IL 2008-2013

Sales Consultant

  Effectively consulted with clients to identify needs and presented customized solutions to generate high-volume sales

  Optimized revenue channels by resourcefully promoting, selling and cross-selling portfolio of products, extended warranties and home services

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Ulta Cosmetics-Deerfield, IL 2006-2008

Merchandise Manager

  Demonstrated dynamic leadership skills in successfully building, coaching and directing team of as many as 10 associates

  Delivered new hire training as well as facilitated existing employee professional development trainings

  Promoted a motivating work environment instrumental to continually exceeding sales quotas

  Proficiently managed wide range of administrative functions, including scheduling and corporate audit readiness; efficiently handled inventory receiving and returns

Best Buy-Skokie, IL 2001-2006

Sales Supervisor

  Consistently achieved and surpassed personal sales quota while concurrently motivating sales associates to achieve goals

  Effectively managed sales floor traffic to maximize revenue production, customer service levels and efficiency of operations

Earlier Experience: Target Corporation; 5 years

  Successfully turned around struggling departments of 4 stores as Department Supervisor; spanned Warehouse/Shipping and Receiving, Inventory Research Team, Planogram Team, Electronics, Health and Beauty, Sporting Goods, and Toys

  Additionally collaborated in opening 3 new stores

Bachelor in Business Management, University of Phoenix; pending June 2018