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Yyyyyy x. yyyyyy
12904 York Ridge Dr., #816 │ Charlotte, NC 28273 │ 980-329-8294 │ abc@xyz.com
Summary of Qualifications
Accomplished management leader with a proven track record of exceeding Key Performance Indicators (KPIs).
Implemented strategies that have enhanced productivity and profitability.
Promoted to positions of greater responsibility for consistently outperforming objectives.
Experience building and leading a team to maximize its potential and excel, including training staff.
Adaptable, proactive problem solver with a demonstrated ability to turnaround underperforming operations.
Designed the layout, organization, process and Standard Operating Procedures (SOPs) for a distribution facility.
Six Sigma Green Belt Certified, with a stellar knowledge of lean manufacturing and 5S methodology.
Proficient with Microsoft Office Suite and Access and Warehouse Management System (WMS).
Willing to travel up to 15%.
Areas of Expertise
> Team Management > Supply Chain Management > Safety Programs/Policies
> Staff Training > Continuous Improvement > Vendor Relations/Negotiations
> Interviewing & Hiring > Facility Management > Distribution Management
Achievements
Process Improvement:
Helped John Deere and Caterpillar capture vendor and supplier of the year awards from their peers.
Leveraged 5S techniques to meet or exceed customers turn time of 24 to 48 hours.
Designed and maintained an incentive program that yielded a 99.98% pick and pack accuracy.
Retained 99.95% inventory accuracy featuring more than 150,000 SKUs with various different items.
Labor Management and Service Delivery:
Decreased year-over-year holiday labor by 4,000 as a result of changing the way operators pulled units.
Kept labor overtime hours to a minimum by demonstrating stellar attention to detail skills.
Achieved less than 1% negative feedback by creating a culture focused on exceeding customer expectations.
Reduced the quarterly damage rate 2% for the region.
Professional Experience
HHGregg Inc. - Raleigh, NC Dec. 2014-Mar. 2017
Local Delivery Center Manager (Jan. 2016-Mar. 2017)
Led operations of 120,000 square foot delivery center, including deliveries, shipping receiving, inventory control, return-to-vendor (RTV) and Service functions.
Collaborated with 3rd party delivery partner to meet or exceed performance expectations.
Successfully kept RTV and Service inventory to a minimum.
Achieved among the highest customer satisfaction ratings for the Raleigh location.
3rd Shift Facility Manager/Shipping Manager (June 2015-Jan. 2016)
Managed shift operations for a 300,000 square foot Regional Distribution Center.
Lowered headcount and increased productivity by improving processes and incentivizing employees.
Decreased year-over-year holiday labor as a result of changing the way operators pulled units.
Reduced the quarterly shrink rate 2% for the region.
Manager-in-Training (Dec. 2014-June 2015)
Honored for winning a company competition for cleanliness and organization.
Leveraged 5S techniques to improve operations of the facility.
Yyyyyy x. yyyyyy
12904 York Ridge Dr., #816 │ Charlotte, NC 28273 │ 980-329-8294 │ abc@xyz.com
Professional Experience (continued)
OEM Inc. Charlotte, NC 2006-Dec. 2014
Distribution, Fulfillment, Shipping and Mailing Supervisor (2009-Dec. 2014)
Managed all aspects of a 100,000 square foot distribution center, including growing the number of accounts from a small handful to 84 accounts and hiring, training and growing to more than 40 employees.
Led customer orders for Caterpillar, Snap-On, John Deere, Intuit (Turbo Tax) and Encyclopedia Britannica.
Helped John Deere and Caterpillar capture vendor and supplier of the year awards from their peers.
Saved the company and client time and money as a result of surpassing implementation deadlines.
Designed and maintained an incentive program that yielded a 99.98% pick and pack accuracy.
Achieved less than 1% negative feedback by creating a culture focused on exceeding customer expectations.
Retained 99.95% inventory accuracy featuring more than 150,000 SKUs with various different items.
Created, implemented and maintained SOPs and processes.
Reduced freight charges as a result of spearheading favorable negotiations.
Distribution Lead (2007-2009)
Leveraged 5S techniques to meet or exceed customers turn time of 24 to 48 hours.
Kept labor overtime hours to a minimum by demonstrating stellar attention to detail skills.
Led monthly meetings about proper lifting techniques, LOTO, accident prevention and forklift awareness.
Trained and certified employees on best equipment operation and safety practices.
Shipping Clerk (2006-2007)
Educated colleagues with how to leverage 5S methodology to improve output.
Reduced customer complaints by using a double sign-off procedure to check co-worker orders.
Education, Training and Certificates
Six Sigma Green Belt Certified, OEM, Inc.; 2011
Training Completed:
Lean Manufacturing and 5S Methodology; 2016
Coaching Skills for Managers and Supervisors & Employment Selection and Interviewing; 2014
Risk Management Training; 2009
Train The Trainer; 2009
OSHA 10-Hour Safety; 2009
Essentials of Leadership, Leading Change, Resolving Conflicts & Interaction Skills for Success; 2008
Leadership for Lead Employees; 2007
Small Business Management Program; 2006
Yyyyyy x. yyyyyy
12904 York Ridge Dr., #816 │ Charlotte, NC 28273 │ 980-329-8294 │ abc@xyz.com
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).
As demonstrated in the accompanying resume, I am an accomplished management leader with a proven track record of exceeding Key Performance Indicators (KPIs). During my career, I have implemented strategies that have enhanced productivity and profitability. Additionally, I have been promoted to positions of greater responsibility for consistently outperforming objectives. My experience includes building and leading a team to maximize their potential and excel, including training staff. You will find me to be an adaptable, proactive problem solver with a demonstrated ability to turnaround underperforming operations. Among my unique achievements and qualifications:
Designed and maintained an incentive program that yielded a 99.98% pick and pack accuracy.
Retained 99.95% inventory accuracy featuring more than 150,000 SKUs with various different items.
Helped John Deere and Caterpillar capture vendor and supplier of the year awards from their peers.
Leveraged 5S techniques to meet or exceed customers turn time of 24 to 48 hours.
Decreased year-over-year holiday labor as a result of changing the way operators pulled units.
Kept labor overtime hours to a minimum by demonstrating stellar attention to detail skills.
Achieved less than 1% negative feedback by creating a culture focused on exceeding customer expectations.
Reduced the quarterly damage rate 2% for the region.
Designed the layout, organization, process and Standard Operating Procedures (SOPs) for a distribution facility.
Six Sigma Green Belt Certified, with a stellar knowledge of lean manufacturing and 5S methodology.
As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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