- 5560 Link Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Marketing/Customer Service/ Relationship Management

Qualifications Profile

    Self-assured, dynamic achievement driven, market-driven management professional with more than 5 years providing high-performance customer services, product development, and relationship management in the marketing solutions, brewery, and sports retail industries.

-    Provided customer service in account management and brand promotion, building professional relationships with 75 accounts in 5 different regions at Boston Beer, while driving sales growth at 17% to 20% annually.

-    Managed a strong marketing focus in branding and product development for a mutually rewarding relationship with wholesalers and merchants.

    Strong passion for delivering outstanding customer service

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Strategic Planning & Execution

    Marketing (Trad. & Online)

    Business Development

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Clients, Suppliers. & the Public)

    Portfolio Management

    Fiscal & Budget Management

    Profitability Management

    Procurement/Merchandise Inventory Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Policies & Regulatory Compliance (i.e. OSHA, HIPAA, etc.)

    Staff Supervision & Development

Technical

    Productivity Tools: MS Office (Word, Excel, & PowerPoint)

    Corp. Apps: IBM Cognos

    Image Editing: Working Knowledge in Adobe Photoshop

    Internet Apps: Salesforce & Dropbox

Professional Experience

Socialtoaster. Inc.Ÿ Xxxxxx, XXXXXX

    Provided strategic directions in managing routine demands for customer relationships management & online marketing

    Developed and implemented digital and social media strategies while training clients on how to use the digital software and track results.

    Facilitated negotiations and trade relations with major buying/planning networks to formulate the best plans and strategies in achieving clients marketing goals.

    Grew contractual sales through web demonstrations, analyzing business needs, presenting market trends, and managing professional relationship with clients.

Boston Beer Company Ÿ Boston, MA

    Provided outstanding customer service in account management for 100 clients across 5 wholesalers and regions.

    Formulated and executed comprehensive strategic and tactical marketing plans, monitoring and reporting to assist in driving sales for a product line using IBM Cognos.

    Organized and managed concurrent promotional events in driving sales, increase brand awareness in targeted growth regions, and penetrate new markets.

    Increased sales revenue through solid professional relationship building with wholesalers and merchants.

    Negotiated contract details with wholesalers achieving a win-win solution.

    Responsible for account management and brand promotion, providing customer services to 75 accounts in 5 different regions, while driving sales growth at 17% annually.

    Built and maintained strategic business relationships with distributors through planning and execution of mutually rewarding marketing strategies and action plans.

    Introduced new products in test markets, providing feedback to the marketing team in finalizing product launches. Developed and executed expense control and cost containment programs in managing annual budgets for travel, marketing and point of sale operations.

    Networked with industry and community business leaders to explore and develop new clients and partners.

- 5560 Link Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Provided marketing focus on brand awareness and product distribution, managing 50 accounts and acquiring new targeted accounts while building and maintaining 20% growth in a saturated market.

    Collaborated with distributors to facilitate daily operations, overseeing point of sale, merchandising displays and ensuring compliance with service quality standards.

    Managed and trained restaurant staff in providing customer service while upselling to premium brands.

Jackson Ski and Sport SalesŸ Norwood, MA

    Responsible for retail marketing strategy development and implementation , managing a portfolio of products and services, and networking with sport equipment suppliers to maintain a robust business over a broad inventory.

    Increased retail distribution through strategic product placements in several sports outlets in high-volume markets

    Consulted with clients and upsold products to increase sales revenue.

Burton Snowboards Ÿ Burlington, VT

    Facilitated marketing and sales operations of new product line launches for successful market penetration.

    Expedited product development processes to meet marketing and distribution deadlines.

    Managed merchandise inventory, assisted in product packaging and distribution, and provided logistical and creative support for product photoshoots for online placements in the company s e-commerce site.

Education & Credentials

    B.A. in Art and Marketing, SAINT MICHAEL S COLLEGE Ÿ Colchester, VT (2011)

Professional Affiliations & Community Involvement

    Volunteer: Counsel On Aging (2005 present)

    Member: Women s Varsity Soccer Team

    Member: Stein Hoist for Leukemia and Lymphoma Society (Sep 2014)

    Volunteer: Cocktails and Comedy for Cystic Fibrosis (2014 2015)

    Volunteer: Swim Coach for Autistic Child (Summer 2007)