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Yyyyyy x. yyyyyy
PB 3942 RAS AL KHAIMAH | RAS AL KHAIMAH, RAK 3942 | + 971-50-7101302
ae.linkedin.com/pub/tareq-t/12/428/91a/ | abc@xyz.com
IT System Analyst & Manager: Executive Profile
Confident, meticulous and results-driven professional with nearly 10 years of successful IT experience marked by much-admired performance and achievement of results. Deliver top-tier support for software applications including problem analysis to ensure speedy resolution and reduce impact on daily functions. Skilled in ensuring compliance with all security measures. Suggest appropriate business and technology solutions to enhance functional efficiency and achieve business excellence. Capable of effectively analyzing information system needs, evaluating end-user requirements, developing custom designing solutions, as well as troubleshooting complex information systems. Possess a global mindset in leading cross-functional teams across hierarchical levels. Motivate others to surpass business objectives in alignment with industry best practices. In pursuit of a management opportunity with a progressive, growth oriented organization
Core Skills
Equipment Maintenance | Incident Management | Configuration | Data Center Operations | Application Management
Vendor Relations | Technical Support | IT Maintenance | Application Management | Requirements Analysis | Strategic Planning IT Systems Analysis | Project Management | Communication (English, Malayalam, Hindi)
Technology
Database Migration | Platform Migration | Version Upgrades | Software, Hardware & Networking Components
Windows 2000, Win 98, ME, XP | User Accounts | Antivirus Software | HTML | MS Office | TCP/IP
Routing Protocols: Static, Default, RIP, IGRP and EIGRP | Routers & Switches: CISCO
Projects
Finnone Retail Lending System (RLS) Suite
o Environment: Forms & Reports (Solaris WebLogic App Server), J2EE (Web Sphere 8.5)
o Provided core elements for product management, fee/charge management, loan origination processing, underwriting, disbursal management, interest accruals, billing and repayment management
o Also handled rescheduling and reprising, foreclosure management, non-performing assets monitoring and delinquency management
o Migrated data from the old to new Retail Lending System and established parameters for Workflow, Policy for CAS, Product, Scheme, NPA for Products, GL and Template Setup, as well as allocation hierarchy for recoveries
Xpert Learning Management System (LMS) Suite
o Environment: Tomcat, IIS web server to serve EKP pages
o Implemented the LMS to address development and learning needs for RAKBANK products amongst staff
o Upgraded the system from 6.1 to 9.1; developed a utility to upload data from the Active Directory into LMS
O Neil Record Management System (RMS)
o Environment: Forms & Reports (Solaris WebLogic App Server), J2EE (Web Sphere 7.0)
o Devised record storage and management software solutions
o Tracked data including traditional storage boxes, file folders, documents and tapes from deposit to destruction and work order to invoice
o Started data migration from the old Record Management System to the O Neil System
Professional History
National Bank of Ras-Al-Khaimah
Data Centre Team Member/System Analyst, 2007-2010
Served as the foremost contact in planning and delivering technical support for the Bank s software applications
Skillfully engaged in monitoring and troubleshooting concerns as they arose
Handled incident management with full liability in closing down issues within the minimum turnaround time
Gathered service requirements and strived for peak application function to meet the demands of daily business within all internal departments; listened to client requirements and advised on technical best practice and troubleshooting
Led project life cycle phases e.g. analysis, design, development, testing, implementation and quality deliverables
Yyyyyy x. yyyyyy
Continued
Data Centre Team Member/System Analyst, Continued
Liaised with business personnel during user acceptance testing (UAT) to develop and update test scenario use cases; organized UAT implementation and results assessment procedures
Set forth comprehensive disaster recovery plans are and extended priority support during crises by returning the system to working condition with minimal downtime
Led weekly follow-ups with the Backup Administrators to make certain that the database and application server backup were taken with no issue or abnormal increase in backup size
Aided in planning and launching projects in alignment with core business goals by choosing and executing operative systems
Headed efforts for System Acceptance Test (SAT) and UAT for new and upgraded systems prior to employing them in the production environment
Bolstered levels of operational readiness by enhancing system availability for internal customers that were accessing the database
Deliver managerial supporting by giving inputs whenever required that were in their best interests
Maintained and supported AS/400 Model 810; also analyzed CUP usage of AS/400 and other servers in the server farm
Observed MIMIX in order to achieve proper data replication at the disaster recovery site
Evaluated and took crucial measures to resolve SMS issues as they presented
Earlier Experience
Computer Engineer, Al Nuaimi Group
Education
Master of Business Administration, Project Management, Jaipur National University
Bachelor of Technology, Information Technology, University of Kerala
Professional Certifications
Networking CCNA | MS Office Professional | Microsoft Certified Professional | Oracle 9i OCA
Yyyyyy x. yyyyyy
PB 3942 RAS AL KHAIMAH | RAS AL KHAIMAH, RAK 3942 | + 971-50-7101302
ae.linkedin.com/pub/tareq-t/12/428/91a/ | abc@xyz.com
March 19, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:
- As an IT expert, I bring to any position years of sound operational and managerial experience. I am skilled in expert areas including Maintenance, Incident Management, Configuration, Data Center Operations, Application Management, Strategic Planning and Systems Analysis to name a few.
- Over the course of my career, I ve proven myself adept in guiding and teaching others to operate soundly in accordance with their technical needs. I am able to foster and sustain trust-based relationships with clients, stakeholders and managers at all levels, both individually or within a team.
- I have a track record of success in delivering sound direction in deadline-driven, fast-paced environments that call for flexibility, time management and the ability to work well under pressure. I am regarded by others as a valued mentor and a hard worker. This will serve me well as I progress within my career.
- My diversity of experience includes actively contributing to innovative technical processes that fuel positive change. I am always open to incorporating new forms of technology and innovative new processes into my daily work.
- In addition to my practical background, which is global in its scope, I also have a strong geographically-dispersed educational foundation. I earned my Master of Business Administration in Project Management from Jaipur National University and a Bachelor of Technology in IT from the University of Kerala. My goal moving forward is to secure a managerial position in the IT field that will allow for further career growth.
I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yours Truly,
Yyyyyy x. yyyyyy
Enc. Resume
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