• Visionary Professional with commendable accomplishments across high-volume IT, Programming Analysis, Systems Administration, ITIL, and DBA initiatives, and who can rise above chxxxxxxges to streamline processes, improve efficiencies, and drive winning outcomes while demonstrating hands-on experience to maximize the bottom line.
• Top Performer who boasts above-average career results, and who can make decisions to reflect positively on IT operations in alignment with a company s goals while implementing advanced technology and business solutions.
• Excellent Communicator who exhibits a professional history of delivering $1+ million in cost savings via dynamic system improvements and actively completing simultaneous mission-critical projects on time and under budget.

Bachelor of Business Administration (Business Computer Information Systems Emphasis) Midwestern State University

ITIL v3Foundations ￨ Laserfiche Administrator Certification ￨ Laserfiche Business Process Mapping

CompTIA A+ Certification ￨ CompTIA Network+ Certification ￨ Microsoft Certified Professional (MCP)

Programmer Analyst II (2008 Present)

  Capitalize on the opportunity to lead forward-thinking programming analysis and IT initiatives for high-profile city operations, including administering an Enterprise Document Management System, developing workflows, creating and documenting business process mappings, maintaining backups, and handling change and incident management.

  Successfully conceptualized, built, and managed SharePoint websites, as well as application servers.

  Saved 30%+ input time to reduce costs by developing and automating business processes using workflows.

  Reduced costs 40%+ by converting 19 city departments to a paperless Document Management System, Laserfiche.

Network Engineer Technology Services (2004 2008)

  Strategically steered conversion of 235+ HP ProLiant servers to HP Server blade technology, including assisting in ITIL implementation and maturity assessments, as well as actively implementing city-wide video surveillance systems.

  Built and configured aforementioned HP ProLiant servers, as well as Dell servers, motherboards, and NICs, and further effectively handled installation, configuration, and administration of Windows Server 2003 and Windows Server 2008.

  Initiated the first-ever CMDB system for the city to improve department efficiency.

  Deployed 200+ city-wide UPS systems and configured and administered IFX Manager.

  Personally managed CMDB and administered change and incident management events.

  Led GFI Event Log administration and management and Visio Network documentation efforts.

  Authored and led department procedures for server builds, backup, and recovery and disaster preparedness.

System Administrator Building Inspections Department (1999 2004)

  Utilized broad scope of industry knowledge toward providing IT consultation and support the Building Inspections Chief Building Official and staff, including administering an AS400 server encompassing security and query reports to improve production in permit system and engineering department initiatives and achieve critical IT objectives.

  Designed, developed, and managed Building Inspection and Property Standards websites to boost efficiency.

  Built and sustained productive operations by delivering solutions-focused hardware and software training.

  Improved overall inspection scheduling and results by 25%+.

  Achieved recognition as the Best Web Site among city departments.

  Personally deployed the City of Plano s first-ever ruggedized laptop systems.

  Developed the City of Plano s first Document Management System using Adobe Acrobat.

  Created and distributed training videos for the Building Inspection Department via a new web page.

Network Administrator

  Played a vital role in accurately maintaining high-volume Apple and Microsoft networks in alignment with key goals.

  Successfully administered a large-scale Microsoft NT Exchange Server.

  Personally handled network troubleshooting on hubs, routers, and cabling.

Additional experience as a Flight Records Manager for the United States Air Force included developing and managing flight record and tracking activities for programs. Received Excellent Ratings on all inspections as a Top Honor student.