Administrative Management, Report Management, E-Mail Management/Dissemination, Inquiry Response, Information Compilation, Marketing Materials Development, Office Equipment Utilization, Word Processing, Training Fulfillment Oversight, Computer Technical Support, Documentation Maintenance, Reference & Procedure Updates, Manager Meeting Minutes Recording, Meeting Scheduling/Coordination, Travel Arrangement, Forms Design

September 2013 - Present

Publix Super Markets Inc.

Huntsville, AL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

District Manager Administrative Assistant

Provide effective support for nine District Managers including managing email traffic during any absences and compiling information requested by Regional Director or Divisional Vice President. Facilitate Manager meetings including preparing all materials to be used in presentations, and develop meeting minutes. Handle meeting schedules and all other needed travel arrangements.

File electronic documents, locate/print requested reports and respond to any inquiries or information requests. Continually update files/accounts to record any changes in districts or stores, produce memoranda for dissemination to retail associates, utilize office equipment including facsimile machinery and provide/arrange for technical support on computer hardware/software usage.

Prepare lists of requests for Positions Leading to Management moves, diligently maintain current and accurate information regarding store managers/finalists, track Job Class Training (JCT) needs and completion, and oversee/maintain all documentation required for Continuous Quality Improvement projects. Design various documents and forms utilized for report development, update Reference & Procedure information, ensure shredding of sensitive documents and hold responsibilities for photographing managers for organizational portraits and producing pictures of award-winning Associates.

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September 2012 September 2013

Publix Super Markets Inc.

Huntsville, AL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Customer Service Staff

Held wide array of responsibilities including processing cash/check/credit/debit card payments, assisting customers with gift cards, funds transfers, check cashing and money order services, and providing customers with information on various products and store services; also placed special orders for customers.

Provided exceptional training/coaching for Associates, processed all Ticketmaster requests, and ordered stamps, currency and other needed supplies; monitored work performance of over ten Associates, continually ensuring provision of highest levels of customer service as well as productivity, and skillfully coordinated assignments/schedules for store front-end. Was point-of-contact by Associates to gain pricing information on goods and manage any tax-exempt sales activities, and was responsible for all daily opening/closing activities of cash office and front office.

March 2010 March 2011

FPMI Solutions

GAO, Department of Homeland Security, Headquarters and FEMA

Location: N/A

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Human Resource Analyst

Collaboratively interfaced with Senior Human Resources (HR) Specialist/HR Specialist to prepare Vacancy Announcements and DEU Audits; managed Vacancy Announcement Case Files by assembling applicant resumes and supporting documentation, reporting to HR Managers/Specialist and Hiring Managers on Announcement status, responding candidates and other relevant metrics.

Assisted candidates with application process including inclusion of all needed documentation, answering any inquiries and assuring that pre-screening questions were complete; as courtesy, when necessary telephoned applicants to acquire additional information. Also received applications via telephone and uploaded information into automated recruitment system application. Kept applicants apprised of application status and recorded all daily activities in various databases.

Prepared Temporary Change of Station (TCS) and Permanent Change of Station (PCS) forms, processed personnel actions and assisted in training new employees. Successfully performed multiple tasks simultaneously, escalated customer trouble calls to higher level management when necessary for resolution, uploaded various data into spreadsheets to ensure maintenance of accurate information and updated call tracking databases to ensure that all relevant calls were tracked and reported.

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September 2005 March 2010

West Corporation

Huntsville, AL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Customer Service Representative

Tasked as Quality Control Specialist for processing of medical claims, with responsibilities for determining eligibility for HMP/PPO medical insurance. Provided accurate timelines/status updates to existing as well as potential customers and answered inquiries covering claims status and payment issues; also researched/analyzed medical claims, maintained records tracking system and prepared all necessary official claims-related correspondence. Continually reviewed automated tracking system and resolved any issues presented in system Error Log.

December 2003 March 2005

DIRECTV

Huntsville, AL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Customer Service Representative

Posted Accounts Receivable credits and payments to appropriate customer account, performed customer sales activities and was source of excellent technical support for customers with High Definition TV and TIVO systems. Knowledgeably replied to and resolved customer inquiries concerning services, payment status and DIRECTV installation activities, and regularly uploaded data, performed records management and ensured high levels of QC for customer database. When necessary reported information concerning payments and delinquent accounts to Department Manager.

January 2003 June 2003

Madison Research Corporation

Huntsville, AL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Marketing Internship

Gained experience in multiple segments of business development; diligently researched competitor s contracts with the Federal Government and utilized FedBiz, Ops, Input and other business development sites to research Requests for Information (RFIs) and Requests for Proposals (RFPs) concerning potential government business. Also assisted in developing various proposals including preparing Business Development opportunity folders for use by V.P of Operations.

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June 2002 August 2002

Department of Commerce

Washington, DC

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Marketing Internship

Expertly performed Shore Project research for National Oceanic and Atmospheric Administration (NOAA) and designed/managed Kids NOAA website. Was strong contributor to three-person team actions in developing Strategic Marketing Plan for NOAA by designing exceptional marketing materials and preparing material for use in Plan presentation.

Florida Institute of Technology, Melbourne, FL

Master of Science, Logistics Management, 2013

GPA: N/A

Semester/Credit Hours: N/A

Certificate in Business Management, 2012

Oakwood University, Huntsville, AL

Bachelor of Science, Business Administration-Marketing, 2003

GPA: N/A

Semester/Credit Hours: N/A

Guide to Processing Personnel Actions, 2010

Federal Time and Attendance, 2010

Privacy and Security Training (DHS), 2010

PII Training (DHS), 2010

PII Training (FPMI), 2010

Central Personal Data File (CPDF), 2010

Technology:

Talent Link (TALEO Enterprise Recruiting Application)

Microsoft Office Professional (Word, Excel, PowerPoint, Access, Publisher, Outlook)

WordPerfect for Windows

Adobe Illustrator

Deltek

Lotus Notes