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Results-oriented, client-driven and positive-thinking Operations and Security Manager with over 11 years of experience in successfully coordinating daily functions, often on a global scale. Skilled in working with people of all levels using a proven approach to problem solving and process improvement. Leverage people management skills to lead performance and drive staff in both individual and team environments. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Adept in applying leadership skills to produce exceptional security, efficiency and quality results. Serve as an integral resource for JP Morgan Chase, Adecco Employment Services, MZE Enterprises and other important entities. Enthusiastic with ability to convey big picture insights in both independent contributor and team member capacities using solid attention to detail.
Able to effectively manage challenging projects to align with provided standards, thus driving both customer satisfaction, as well as optimum security and reliability. Possess the flexibility to adapt to shifting priorities. Passionate in delivering results that surpass expectations; thrive in challenging scenarios to bring a high degree of energy, integrity and mission to axxxxxx enterprise. Eager to continue a successful career as a leader and integral staff member; targeting a role that will allow for use of physical labor, administration, cyber/technical and executive protection skills, as well as offer opportunities for career growth.
Client Relations | Customer Service | Decision Making | Global Operations Coordination| Safety Measures
Security Management Systems | Background Checks | Strategic Planning & Analysis | Project Management
Access Control Administration | Access Management/Integration | Building & Event Security | Teamwork
Business Analysis Reporting | Financial/Records Tracking | Communication (Spanish) | Organization
Time Management & Multitasking | Critical Thinking | Systems/Software Support | MS Office Applications
SNACS | Ariba | C*Cure | Livescan | Picture Perfect | Onsight | PeopleSoft | Get Picture ID | RAPISCAN
Assign and manage operations for posts allocated to Security and Guest Services teams
Deliver executive-level security and guest services
Effectively coordinate all events using strong attention detail; liaise with Guest Services and Law Enforcement in doing so
Precisely document important data via medical, incident, ejection, arrest and guest complaint reporting
Oversee facility security across 50 client accounts
Manage the scheduling and programming for a team of 350 employees; act in a Training Manager role for all newly-hired Officers
Deliver executive protection for A-list talent and political figures.
Clients include Walt Disney, Universal Pictures, Paramount Pictures, MAC Cosmetics, Xxxxxxer Magazine, Salute to Israel, XXXXXX Film Critics and National Board of Review Awards, as well as the Consulate of Israel
Worked in an Advanced Agent capacity in working for U.S. Senator Bernie Sanders presidential campaign
Also served as the Assistant Director of Security Operations for actress, singer and dancer Jennifer Lopez
Call on acumen to lead technical, physical and administrative Midtown security operations
Partook in onboarding to complete Section 1 and 2 of the I-9 Employment Eligibility Verification, used to verify individual identity and establish worker eligibility to accept employment in the U.S.
Conducted background checks, programmed access cards and led special security projects; also led criminal background checks for new hires and contingent workers via submission of fingerprints to the FBI
Worked once a background was cleared to generate a report to allow for access card creation; submitted prints to FINRA for approval for employees seeking a special license such as Series 3, 6, 7 and 69,
Adhered to bank guidelines that dictated that all staff requesting access to axxxxxx restricted floor must submit an email to a special link; notified Security Team upon acceptance and granted access
Worked on numerous special initiatives during tenure in role:
o Introduced the Onsight ticketing vending sticker to provide visitor passes to all building visitors; also troubleshot when the database was down and ran visit reports to detail the number of building visits
o Called on the network client and the security surveillance camera system to conduct investigations; evaluated tapes to note security concerns as they arose
o Built readers and granted access for the new 237 Hachette Cafeteria; included programming all access cards as needed
o JPMC 2009: Led team of 10 in uploading access cards to the Americas for EMEA and ASIA cardholders; ensured all folders were clean and that no pending requests were under deadline
o JMPC 2008: Project-managed all Heritage Bear Stearns buildings globally in merging to JPMC; also transferred all access card files from the C*Cure Security Management System to Picture Perfect
Global Access Control Administrator, Bear Stearns & Co., 2005-2008
House Manager, Paradise Transitional Housing Program, 2001-2004
Bachelor of Business Administration, Human Resource Management, Lehman College (2017)
Associate of Applied Science, Recreational Sports Management, Sullivan County Community College
XXXXXXS Security License | 8-hour FBI Fingerprint Training
Verbal Judo, Defense Driving Course | Executive Protection
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