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Yyyyyy x. yyyyyy

14 Old County Road Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

 

Seeking Executive-Level Operations / Program Management Role

Innovative Leader Committed to Driving Growth, Creating Strategic Initiatives & Providing World-Class Services

 

Dynamic NPO Executive who makes sound decisions to reflect positively on globally oriented, multi-site operations in alignment with an organization s vision, value, and goals, and who works to attain a competitive advantage via solutions-centric critical thinking talents for insightful, change-driven results. Visionary Professional who rises above NPO challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to reach high profit and productivity levels, as well as independently resolving in-depth issues with internal and external partners to boost success. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, teams, and the community; who excels in fast-paced autonomous and collaborative work environments; and who leads peers by example and with integrity to inspire confidence and forge strong teamwork to meet objectives.

 

Career Highlights Include:

  Seamlessly mentoring and managing up to 300 staff across up to 17 locations nationwide.

  Creating nationwide bootcamps, operations manuals, and training / development initiatives.

  Expertly managing $11+ million in expenditures and $25+ million in 5-year residual monthly income.

  Rapidly evaluating NPO goals to drive multimillion-dollar fundraising and membership retention results.

  Pioneering and leading process improvements to regularly exceed membership and fundraising expectations.

  Using technology to drive efficiency, including digitizing training materials and manuals into a Wiki format.

  Achieving Organizational Coach Certification and GPMI training a Greenpeace USA variant of PMI training.

  Managing human resources, including investigating and resolving escalations and sensitive personnel issues.

 

Professional Synopsis

 

Greenpeace USA, Various Locations 2006 Present

 

Xxxxxx, XXXXXX (Remote) (2011 Present) Washington, D.C. (2009 2011)

Frontline National Operations Director (2009 Present)

Capitalize on the opportunity to lead forward-thinking nationwide operations of Greenpeace USA s Frontline Program, including managing a top-performing team of 4 Frontline administrators across 3 locations who directly oversee all administrative support of a 300-staff canvass operation encompassing human resources, IT, facilities, legal, and finance functions. Cost-effectively develop, prepare, manage, and reforecast income and expenditure for the Frontline Program budget, including overseeing payroll operations, frontline expenses, coding accuracy, and compliance with spending policies. Manage city-specific canvassing permits for up-to-date adherence to legal requirements. Coordinate and lead the selection of new office space, lease negotiations / renewals / terminations, and development of administrative units. Develop mutually beneficial relationships with vendors ranging from supplies ordering to relationships with Public Interest Communications. Ensure seamless operational processes by managing a high-volume inventory of supplies.

 

  Led numerous large-scale projects and process improvement initiatives.

  Digitized comprehensive training materials and manuals into a useful Wiki format.

  Successfully designed and delivered in-person and telephone training efforts for canvass staff.

  Coordinated logistics for national training and boot camps, including negotiating contracts and managing meals.

  Personally created, reforecast, and managed the largest department budget for Greenpeace USA, including $11+ million in expenditures and $25+ million in 5-year residual monthly membership-driven income.

  Conceptualized and developed phone recruitment methods for canvassers to call a call center to process initial memberships instead of manual paper-based forms processing; increased Month 1 activation from 75% to 95%+ and ultimately led to exxxxxxanced member retention efforts and an estimated $3+ million ROI across a 5-year period.

 

Washington, D.C.

Interim National Canvass Director (2015)

Strategically steered Greenpeace s nationwide street and door-to-door canvass office operations to achieve multimillion-dollar financial and membership recruitment objectives within a competitive NPO environment. Contributed sharp analytical abilities toward creating annual budgets with the development director to set goals and program parameters. Built highly productive teams by recruiting, training, and mentoring regional directors, training directors, operations staff, and office managers. Liaised among regional directors to develop weekly recruitment, retention, staff development, and performance plans. Reviewed materials, letters, and general data for accuracy, and worked with internal campaign staff to keep information up-to-date, including coordinating campaign briefings and providing motivational materials to recruiters.

 

 

Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx

 

Greenpeace USA, Various Locations (continued) 2006 Present

 

Washington, D.C.

Interim National Canvass Director (continued)

 

  Conducted regular site visits to cohesively support and train office teams.

  Coordinated and led national week-long training for regional directors and managers.

  Collaborated with grassroots teams to meet campaign objectives and fundraising initiatives.

  Actively assessed performance by expertly analyzing national, regional, and office-by-office reports.

  Seamlessly ensured systems for developing and tracking fundraising locations were properly managed.

 

Chicago, IL

Frontline Regional Director (2008 2009)

Directed 6 face-to-face fundraising offices based in Chicago, Seattle, Portland, Honolulu, Austin, and Denver with 100+ staff, including driving financial and campaign objectives by executing regional staff trainings, raising funds, and managing spending and income. Collectively worked with multi-level team members to increase Greenpeace USA s financial strength and political impact by recruiting members to give automatic monthly donations through a credit card or bank direct debit option.

 

  Co-wrote the first Regional Director s manual for Greenpeace USA s Frontline Program.

  Routinely achieved recognition within the Top 5 nationally for Denver, Austin, and Portland sites.

  Developed and mentored a team of newly hired Senior City Coordinators to boost operations success.

  Drove performance by developing City Coordinators to analyze performance through data, conduct effective planning calls, and lead weekly team meetings, including spending 50% of time on the road performing site visits.

 

Boston, MA

Frontline Regional Coordinator (2007 2008)

Applied strong leadership talents toward managing a fast-paced Boston Frontline area operations, including recruiting, training, mentoring, and managing a team of 20+ Canvass Directors, as well as a San Diego-based Senior City Coordinator in achieving financial and campaign goals. Continually increased financial strength and political impact of Greenpeace by actively recruiting members and promoting ongoing automatic monthly donations. Collaborated with team leaders during weekly meetings to discuss staff management and standards, as well as train team leaders in coaching a primary office.

 

  Successfully managed one of the top nationwide fundraising offices.

  Co-managed the first- and second-ever City Coordinator Bootcamp for Greenpeace USA.

  Co-wrote content for the bootcamp, a 3-week, Washington, D.C.-based training initiative for new hires.

 

Boston, MA

Frontline Senior City Coordinator (2006 2007)

Singlehandedly opened a new Boston office location, including recruiting, training, mentoring, and managing a results-focused team while handling daily Frontline program operations to increase financial strength of the organization. Met or exceeded ongoing member and financial goals while aligning with Greenpeace operational and administrative objectives.

 

  Built the office into one of the top fundraising sites in the nation within only 9 months from start-up.

  Tested an increased quota from $22.60 / 6-hour day to $30 / 6-hour day for an eventual nationwide rollout.

  Co-wrote a City Coordinator manual, and developed a team of 6 canvassers to City Coordinator roles in 1 year.

 

Sun Life Financial, Boston, MA Wellesley, MA 2004 2006

 

Inside Wholesaler (2005 2006)

Contributed solid communications skills toward facilitating outbound calls to wire houses and brokerage firms to set appointments for the external wholesaler to sell annuities. Effectively managed various abandoned brokerage accounts.

 

  Successfully obtained Series 7 license while delivering resourceful investment advice to key clients.

 

Supervisor Customer Solutions (2004 2005)

Led targeted decision-making across all financial call center operations, including promptly managing complex escalations for executives, financial professionals, and legal teams. Optimized call center help line efforts via proactive response handling.

 

  Developed new process improvement teams in Wellesley, MA, Waterford, IRL, and Lethbridge, AB.

  Saved the institution $10 million in 12 months due to excellence in continuous business improvements.

 

Education & Professional Development

 

GPMI Training Organizational Coach Certification (Since 2012) Greenpeace USA

Undergraduate American Government & Politics Studies Framingham State College

 

Yyyyyy x. yyyyyy

14 Old County Road Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

 

 

 

Date

 

Hiring Agent Name

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

 

To acquaint you with my background, I can offer proven cross-functional experience in Multi-Site NPO Operations Management, Fundraising, Membership Recruitment / Management, New Business Development, Policy / Procedure Development, Multimillion-Dollar Budget Development / Control, Forecasting, Strategic Analysis / Planning, Trends Tracking, and Vendor Relations. I am also highly skilled in Diversity-Driven Human Resources, Team Building, Training / Development, Mentoring / Coaching, Escalations, Conflict Resolution, Process Optimization, Communications, Public Relations, and Community Engagement. To complement this experience, please note that I have been recognized as a Certified Organizational Coach since 2012 and completed GPMI training, a Greenpeace USA variant of PMI training.

 

Currently, as a Frontline National Operations Director for Greenpeace USA, I successfully lead all facets of this nationwide program, including managing a top-performing team of 4 Frontline Administrators across 3 locations who directly oversee all administrative support for a 300-staff canvass operation encompassing human resources, IT, facilities, legal, and finance functions. Within this role, I successfully direct numerous large-scale projects and cost-conscious process improvement efforts, including personally creating, reforecasting, and managing the largest department budget for Greenpeace USA accounting for $11+ million in expenditures and $25+ million in 5-year residual monthly membership-driven income. I also coordinate logistics for all national training and boot camps.

 

An example of my career-wide highlights also include:

 

  Seamlessly mentoring and managing up to 300 staff across up to 17 locations nationwide.

  Creating nationwide bootcamps, operations manuals, and training / development initiatives.

  Expertly managing $11+ million in expenditures and $25+ million in 5-year residual monthly income.

  Using technology to drive efficiency, including digitizing training materials and manuals into a Wiki format.

  Pioneering and leading process improvements to regularly exceed membership and fundraising expectations.

 

As this is just an example of my abilities, please refer to my enclosed resume for additional experience with Greenpeace USA as I rapidly progressed through the organization s ranks due to excellence in leadership.

 

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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