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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●


Management Executive

Operations ~ P&L Management ~ Training ~ Team-Building ~ Inventory Control

Driving Revenue Growth ~ Quality Improvements ~ Customer Service Excellence




         Proficiency in directing all aspects of business operations encompassing recruiting/hiring, staff development, team-building, financial management, inventory management, sales, promotions, and customer service.

         Exceptional sales trainer with advanced strengths in guiding organizational turnarounds, implementing TQM (total quality management) philosophy, and drastically raising CSI scores.

         Monitor competitive activity and market conditions to consistently achieve revenue targets.

         Skilled at developing high-performance teams through motivational mentoring and coaching.

         Thrive on analyzing dealership challenges and driving powerful initiatives to optimize business development, team morale, customer traffic, profitability, and store reputation.

         Adept at inventory control inclusive of forecasting sales and budgets, and coordinating compelling marketing and advertising efforts.


Experience & Results


Mercedes-Benz of Spokane, Lithia Motors, Spokane, WA, 2016 to Current

Mercedes-Benz of Wilsonville & Beaverton, Lithia Motors/Swickard Corp., Wilsonville, OR, 2011 to 2015

General Manager

         Spearhead full-scope business operations encompassing sales, parts & service, customer satisfaction, profitability, staffing, continuous improvement, and team productivity.

         Led Wilsonville to generate $63M in sales revenue in 2015, (a 64% increase over 2014).

         Fostered attentive and service-driven culture to achieve and maintain highest CSI in market.

         Recruited, hired, motivated, recognized, and retained 60+ ambitious and dedicated personnel.

         Championed efforts to propel new vehicle sales by 158% and used vehicle sales by 68%.

         Fueled parts and service revenue in 2015 by 165% versus prior year s revenues of $4.93M+.

         Ranked #1 in Google reviews out of all Mercedes-Benz dealerships in Portland Metro market, receiving 4.8-star rating (out of 5) with 110 reviews.


Group 1 Automotive (Rancho Chrysler Jeep Dodge & Performance Nissan), CA, 2007 to 2010

Multiple Store General Manager

         Brought on board to analyze operational reports, economic conditions, industry trends, and potential markets to contrive high-impact growth strategy for two underperforming dealership locations concurrently.

         Restructured compensation plans for Sales and Parts & Service departments to capture considerable savings, and instituted TQM process across all operations.

         Evolved Rancho Chrysler Jeep Dodge from $1.4M in losses to achieving budget within four months of hire date through aggressive restructuring and procedural improvements.

         Transformed Performance Nissan to achieve best Q4 since acquisition, resulting in being awarded $50K in Group 1 company stock for outstanding achievements and contributions.

         Proactively implemented standards for displaying and marketing vehicles, and launched sales promotions as directed by corporate leadership.





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Cerritos Nissan, Cerritos, CA, 2007

New Car Director

         Delivered multiple business improvements which positively impacted bottom-line including employee training initiatives, recognizing exceptional staff performance, boosting morale, and providing consultative guidance to sales managers.

         Directly stimulated one of highest sales trends for dealership in 2007 by refocusing team on customer service and product knowledge.


Saddleback RV Irvine, La Mirada, Colton, CA, 2004 to 2006

General Manager / General Sales Manager

         Helmed the complete spectrum of business operations spanning policy & procedure development, customer service, forecasting, marketing, and sales tracking for recreational vehicles in consumer market.

         Orchestrated human resources functional areas such as hiring, training, coaching, performance management, creating job descriptions, performance reviews, and compensation packages.

         Masterminded advertising campaign which led to Saddleback's most profitable months for Service department.

         Determined best-selling product lines and maintained associated inventory by fostering productive relationships with vendors.

         Resourcefully established and promoted incentives for employees to effectively boost sales volume by 125%.

         Skyrocketed gross profit by 200%+ by delivering comprehensive training and coaching to sales team.


Quality Chevrolet, Escondido, CA, 2003 to 2004

General Sales Manager

         Governed all facets of daily operations including interviewing, selecting, aligning, and mobilizing high-performance sales personnel and management team.

         Modified employee schedules to meet seasonal volumes while minimizing expenses, supervised personnel, and provided inspiring motivation to consistently realize revenue and profit targets.

         Defined short and long-term goals for Sales and Finance departments to successfully elevate CSI scores.

         Successfully positioned dealership to place 2nd in sales for San Diego County.


Ken Grody Automotive Group, Buena Park and Carlsbad, CA, 1997 to 2003

General Manager / General Sales Manager

         Introduced TQM principles such as support from management, customer focus, process improvements, and employee engagement to elevate standards enterprise-wide and achieve operational, quality, and fiscal goals.

         Trained, motivated, and coached team members, built solid management team to accommodate rapid development, and frequently interfaced with CEO and CFO to share progress and organizational status.

         Evolved organization from not even placing among top 50 dealerships to ranking in 4th place for number of units sold and CSI in all of Western region.

         Established sales record-keeping systems which increased customer satisfaction, enhanced organization and information access, and increased gross profit.

         Conceptualized marketing strategies, conferred with media, and coordinated influential TV and print advertising campaigns.

         Developed, empowered, and guided Sales and Finance teams to win Mark Of Excellence award in 2002 and 2003 as a result of doubling sales, gross revenues, and finance penetration.




Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●



















Dear _______________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the (INSERT TARGET POSITION) position currently available with (INSERT COMPANY NAME). Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me to be an integral participant in achieving your goals.


As discussed, I am highly accomplished professional and stellar leader eager to launch a successful career as a dedicated member of your senior management team. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.






Yyyyyy x. yyyyyy

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