Yyyyyy x. yyyyyy

IT Infrastructure / Project Manager

IT Security ~ Policy Development ~ Personnel Leadership ~ Training & Development

Risk Assessments & Management ~ Deployments ~ Migrations ~ Troubleshooting ~ Consulting

• Substantial technical background spans project management, technical support, network engineering, network security, root cause analysis, issue resolution, information system audits, programming, and system administration.
• Adept at budget administration, strategic planning, vendor relations, documentation, risk management, change management, staff training, and driving process improvements which fuel productivity and decrease expenses.

         Excel at leading teams in achieving goals according to fiscal, timeline, regulatory, and quality parameters.

         Able to transparently collaborate with all levels of management, peers, clients, and technical specialists to expedite and ensure project success and operational continuity.

HP/Sanofi, Bridgewater, NJ, 2014 to Present

Account Delivery Representative, North America (2015 to Present)

         Spearhead all print activities and projects for North America including resource management, team leadership, policy/procedure development, vendor relations, and print environment as a service for Sanofi.

         Introduced 3D printing to the environment and oversee related projects and operations.

         Deliver training in use of SafeCom and Web JetAdmin consoles and serve as technical lead for all Promise trouble tickets.

         Compile and distribute communication including updates to end users prior to, or following, print outages.

Lead Project Coordinator of North America (2015)

         Administer and maintain HP Security Manager for entire NA fleet while providing direct leadership to system administrators.

• Tested HP universal drivers to ensure functionality with all systems and printers in multiple environments.
• Created Windows print queues for legacy devices, SafeCom servers, and SAP in distribution centers.
• Played a key role in in development, maintenance, and implementation of processes and procedures for deployment of new SafeCom servers at Sanofi.
• Facilitated bridge calls or virtual web sessions with service partners to swiftly resolve technical issues related to print environment.

Level II Lead, North America (2014 to 2015)

         Proficiently administered print servers, Web JetAdmin application, SafeCom database, a fleet of HP MFPs, and 2,300 printer devices at Sanofi North America comprised of 12,000 users.

         Championed development of workflow procedures, processes, and training documents for eight technicians and oversaw onboarding, offboarding, team direction, SLAs, and project management.

Onsite Administrator (2014)

         Managed Web JetAdmin and SafeCom, monitored high-volume HP MFPs at Sanofi HQ, and oversaw 200 printer devices.

         Extensively supported security protocols by configuring permissions for users, domains, and departments.

         Steered project coordination and deployment of devices locally and enterprise-wide.

         Repaired laser jet printers and MFPs and diligently controlled inventory of supplies and replacement parts.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

R.A.M.P. Technologies, Staten Island, NY, 2012 to Present

Consultant

         Exhibit significant technical acumen toward performing broad-based IT infrastructure projects encompassing networks, migrations, backups, break/fix, and IT security including policy creation, updates, and enforcement.

         Assess risks and devise prudent disaster recovery strategies for clients information systems.

         Assemble, repair, update, and maintain workstations, servers, and security applications (e.g. anti-malware software).

         Seamlessly transferred major project to production team following 1,500 hours of work spanning six months.

New York Police Department (NYPD), New York, NY, 1989 to 2010

Sergeant

         Generated databases, forms, queries, maps, and statistics to enhance productivity as well as access to critical information.

         Configured and maintained LAN, computers and servers, oversaw IT security, and effectively performed technical repairs and updates.

         Slashed grand larceny auto theft by 50% by developing vehicle identification database featuring reporting and mapping capabilities.

U.S. Navy Reserve, Willow Grove, PA, 1998 to 2006

Intelligence Specialist II

         Planned, orchestrated, and provided comprehensive IT support including classified activities relating to maintenance of hardware, software, printers, and network equipment.

         Achieved numerous awards, medals, and letters of commendation throughout service.

S.P.O.C. Computers, Staten Island, NY, 1990 to 1999

Principal and Technical Expert / Consultant

         Governed full-scope business operations specializing in development and design of customized workstations, servers and networks, as well as installations, documentation, IT policy development, disaster planning/recovery, and client training.

         Conducted security and information system audits, summarized findings, and recommended optimum solutions to clients.

DeVry University, North Brunswick, NJ, 2012:

B.S., Computer Information Systems Security

A.A.S., Computer Information Systems

Certifications:

CompTIA Network+ Certification

Nuance SafeCom Administration Technician Certification

Candidate / completed training: CCNA, CompTIA Security+, PMP

DHCP, DNS, NMAP, Wireshark, Microsoft Office Suite, HP Web JetAdmin, Remedy, SafeCom,

Visual Studio 2010, HTML, Adobe Standard, Microsoft Project, Microsoft Visio

New York Chapter of Information Systems Audit and Control Association

Project Management Institute

Yyyyyy x. yyyyyy

[INSERT DATE]

[HIRING MANAGER S NAME]

[COMPANY]

[ADDRESS]

[CITY, STATE, ZIP CODE]

Dear Hiring Manager:

I am currently exploring career opportunities in IT infrastructure or project management and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you a seasoned career in the IT arena, advanced capabilities in information systems management, and excellent talents in project coordination, disaster recovery planning, staff training, and risk assessments and mitigation. My polished managerial, analytical, budgeting, and troubleshooting skills certainly indicate my ability to drive positive transformations in any environment. To complement these qualifications, I offer strong abilities in end user relations and a constant commitment to enforcing quality control and regulatory compliance in all initiatives.

As an integral member of your team, you will find that I am well-positioned to deliver immediate and long-term results, with a steadfast commitment to supporting you in not only attaining, but exceeding your goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy