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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Profile of Qualifications


  • Results-oriented Veteran possessing 30+ years of leadership, operations management and process improvement experience in the auto glass industry.
  • Recognized for the ability to build, train and direct high performance teams.
  • Skilled in pioneering existing processes, resulting in significant increases in efficiency and profitability.
  • Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.


Key Areas of Expertise


   Operations Management

   Team Building

   Auto Glass Industry Knowledge

   Training & Development

   Process Improvement

   Organizational Management


Professional Synopsis


Speedy, Novus Glass 2014-Present

General Manager of USA

  • Leverage strong leadership skills and expert level knowledge of the auto glass industry to direct day to day operations.
  • Streamline process improvement initiatives, resulting in increased efficiency and profitability.
  • Deliver high level of customer service; formed positive relationships and ensured satisfaction.
  • Conduct in depth training for team members; provide coaching, monitor sales performance and develop individualized action plans to promote growth.
  • Associated responsibilities include report generation, resource delegation / scheduling and ensuring quality control throughout all operations.
  • Utilize aggressive negotiation tactics to ensure favorable terms throughout vendor interactions.
  • Heavily involved in staffing process; interview, hire and train new employees.
  • Build strong relationships with multiple companies, including Lynx, SGN, ARG Networks and HSG Networks, leading to achievement/maintenance of NPS score.


Speedy / Novus Glass 2000-2014

General Manager US Operations & Sales Division / General Manager for Western Region

  • Fulfilled critical management position; oversaw all daily operations for 12 Insurance Sales Representatives within a fast-paced auto glass company.
  • Continually met and exceeded expectations; built high performance teams by providing in depth training and coaching.
  • Utilized strong knowledge of windshield replacement and repair to develop training initiatives.
  • Responsibilities included budget management, purchasing, contract negotiation and maintaining relationships with SGN, LYNX and HSG networks.


Elite Auto Glass, Denver, CO; Area Manager 1996-2000

US Auto Glass, Denver, CO; Area Manager 1991-1996

Safelite Auto Glass, Denver, CO; Shop Manager, District Manager 1980-1991


Education & Professional Development


Platoon Sargent, US Army; Honorable Discharge

Business Management Coursework Completed, Barnes Business College

Windshield Repair & Replacement Trainer (NWRA), Auto Glass

Continued Education Seminars (Lynx Approved), Auto Glass

AGSC Approved Member, Auto Glass

Train the Trainer Workshop, Residential Glass

Sika Certificate, Essex, SRP

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