Accomplished IT professional with a consistent, proven track record of improving performance.

  Promoted to positions of greater responsibility for outstanding achievement and leadership.

  Personable communicator with outstanding listening, verbal communication and interpersonal skills to build relationships and gain the trust, confidence and respect of prospects, clients and colleagues.

  Sound judgment and a work history of proactively identifying and resolving problems in real time.

Operating Systems: Windows 2000, XP, Vista, 7, 8, 8.1, 10.

Software: Microsoft Office Suite Visio up to 2013

Servers: Microsoft SQL Server 2000, 2005, 2008 R2, 2012, and 2014 Database and SSRS Administration; Microsoft Windows Server 2003 R2, 2008, 2008 R2, 2012 and 2012 R2; Microsoft IIS 6/7.5/8/8.5 Application Administration and .NET v2.0/3.5, 4.0, 4.5; Microsoft SharePoint Server 2007, 2010, and 2013 Setup and Administration; and SMTP and mail flow setup and administration

Remote Administration: Microsoft Hyper-V Virtualization and Administration

Email: Microsoft Exchange 2003, 2007, 2010, and 2013 Administration

Scripting: Microsoft PowerShell

Workplace Learning Solutions (formerly, Profiles International) Xxxxxx, XXXXXX July 2007-Present

Technology Operations, Supervisor, Workplace Learning Solutions (July 2015-Present)

  Lead a team of five personnel that provide support users with applications and administer systems.

  Demonstrate expertise to troubleshoot IIS/.net applications and knowledge of Kentico CMS platform; ESX virtual management; Meraki networking gear; and corporate desktop support management.

Achievements:

  Played an integral role merging IT of two locations to one following the company acquisition, including performing as Project Manager on many key aspects and traveling to the company s headquarters in Minnesota.

  Completed a full SQL migration (1.5TB+ of databases) with less than two hours of downtime.

  Served as Project Lead to reduce recovery time to less than two hours for complete DC failures.

  Helped spearhead a complete server room migration, including networking and server move/configurations.

Workplace Learning Solutions (formerly, Profiles International) Xxxxxx, XXXXXX July 2007-Present

Systems Engineer, Profiles International (Mar. 2008-July 2015)

  Performed as Primary Engineer for the deployment, maintenance and security of hosted, public facing IIS .NET applications, as well as for hosting a disaster recovery site in London.

  Also performed as Primary Engineer for 24/7 SQL and application health monitoring solutions.

  Acted as SQL Database Administrator and Domain Administrator (Active Directory, DNS, Group Policy).

  Performed as Project Manager and implementer for multiple SQL version and hardware migrations and virtualization of hosted servers, from physical servers to Hyper-V guests.

Achievements:

  Reduced managed hosting costs by more than 50% while improving primary application up-times to five 9s.

  Designed and maintained a private Hyper-V cloud with high availability and minimal cost.

  Helped the company achieve SSAE16 SOC2/3 certification.

Technology Administrator, Profiles International (July 2007-Mar. 2008)

  Researched, purchased and tracked all technology items companywide.

PC Tech Hewitt, XXXXXX July 2004-July 2007

Computer Technician

  Built, upgraded, diagnosed and repaired computers, and also completed work offsite at customer locations.

Bachelor of Applied Science (BAS), Business Administration; earned May 2016
Tarleton State University Xxxxxx, XXXXXX

Associate of Applied Science (AAS), Computer Networking and Systems Administration; earned Aug. 2009

Xxxxxx State Technical College Xxxxxx, XXXXXX