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Yyyyyy x. yyyyyy
2707 Oakland Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Project Executive | Business Development Expert
Profit & Loss (P&L) | Business Outsourcing | Client Relations | Service Delivery | Program Management | Process Improvement
Team Management | Cost Controls | Resource Allocation | Team Leadership | Training & Development | Contract Negotiations Transition Collaboration | Project Management | Communications | Public Speaking | Time Management | Organization
Driven, excellence-focused professional with years of background in the areas of customer service and project management. Possess a working background comprised of experience in directing business processes including outsourcing for prestigious organizations within the finance, technology and insurance industries. Adept in working as a team member or independent achiever to attain or surpass corporate goals. Developer of cross-functional teams that serve to help internal leaders grow and advance. Engaged in project launch at the executive level, as well as in business development and project coordination efforts of the same high caliber. In pursuance of an executive management or consulting role with a focus on aforementioned core competencies to complement desired relocation to Charlotte, NC, Virginia or Canada.
Professional Synopsis
TRAVISOFT | Director of Business Development 2015 Present
Oversee business operations for a benefit administration provider focused on offering COBRA, ACA, Direct Bill and Cafeteria Plans to its clients
Construct and supervise a staff team; see all business development pitches through to fruition
Lead the development and delivery of pitches; also respond to RFIs and RFPs
Comprehend organizational ability to develop and effectively speak to value propositions
Drive product improvements, lead launch efforts and fuel business opportunities for professional services
Assess the distinctive needs of each customer; devise business models used to negotiate and close mutually positive contracts that integrate both the company s and client s desires
Directed the recovery of $1.7M in accounts that had been written off as bad debts prior to achievement of plan
Implemented comprehensive corporate business continuity and disaster recovery plans
Played a key role in garnering a one-time revenue of $1.3M and recurring revenue of $650K in managing the release of the company s first new product in 10 years
BLUE CROSS BLUE SHIELD OF LOUISIANA | Enterprise Delivery Manager 2011 2015
Drove operations for the Medicare Advantage PMO; offered project management and quality assurance guidance centered on promoting ownership and issue resolution
Ensured seamless project delivery within the Benefit Administration and Marketing Divisions by leading teams of Project Managers and Technical Analysts through all aspects of the project delivery stage
Developed and set forth a Customer Relationship Management (CRM) strategy including a Microsoft Dynamics CRM application, used across four divisions comprised of over 1K users and C-level executives
Coordinated significant continuous improvements and changes in customer service and operations, which led to avoidance of federal fines that totaled as much as $15M
Delivered high-caliber service by fielding 300 healthcare reform applications while concurrently delivering work strategies and quantitative analytics to aid in project completion efforts
REAGOO AND ASSOCIATES | Chief Executive Officer 2010 2012
Spearheaded the identification, development and eventual delivery of cutting-edge service tactics, including related tools that boosted profit levels and allowed for notation of process improvement needs
Handled all client recruiting efforts in order to effectively drive revenue and profit growth
Proved successful in leading the merger onboarding process for Wells Fargo s Brokerage division
Led client risk assessments, profile development, due diligence analyses and entitlement control for over 3K resources
Also directed operations for large budgets valued at over $60M for Wells Fargo and Hewlett Packard
Yyyyyy x. yyyyyy
Continued
TIAA | Managing Director, Client Solution Support Team 2005 2010
Handled program management initiatives across the Product Delivery division
Oversaw 20 full time employees with a yearly budget of $200M
Also managed staff recruiting, hiring, onboarding and training for more than 700 Consultants and 12 vendor management firms in building a Client Solutions Support Team to resolve customer concerns
Zeroed in on daily duties specific to customer service, problem solving and executive reporting
Notably improved the delivery of Open Plan Solution projects by 30% using highly efficient project management protocols
Cut average costs by 25% through resource bundling, as well as eliminating unnecessary staff, decreasing staff travel and securing 2/10 early pay discounts
Partnered with the Senior Managing Director to develop account plans, note investment opportunities and further expand upon pipeline prospects
Revitalized and vastly improved the company s retirement technology systems process ahead of schedule by two years total
WELLS FARGO | Vice President, Information Technology, Program Management 1998 2005
Guided staff teams and related processes across a series of company mergers
Determined opportunities for cost savings including the streamlining of productivity improvements
Simultaneously served as a core member of the corporate office team in managing highly-visible enterprise projects worth over $500K each
Grasped an opportunity to achieve $10M in fiscal savings via a cost-effective software licensing opportunity
Founded and expanded upon the Risk Management Department from concept through to execution, yielding the first and finalized Enterprise Crisis Management Process
Saved $1.2B over the course of five years by founding and managing outsourcing for the Corporate Investment Banking Technology Department
Education & Credentials
PhD, Management, Information Systems Management, Walden University
MAIS, Organizational Communication, George Mason University
Bachelor of Science, Speech Communication & Marketing, Radford University
Certification, Project Management Professional, Project Management Institute
Certification, Six Sigma Black Belt, GE Capital Consulting
Certification, Life Coach
Involvement
Board Member, C.A.U.S.E. Foundation
Member, Project Management Institute
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