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Highly motivated Project Management Professional, with long-term, multi-facetted experience and capabilities, seeking to utilize Operations, Program Management and Technology background in a challenging Program Management or Risk Management assignment
Operations Management ~ Technology Implementation ~ Strategy Development ~ Re-Engineering ~ Team Direction ~ Collaborative Partnership Development ~ Customer Support and Satisfaction ~ Enterprise Program and Portfolio Management ~ Policy Conversion ~ Release Management ~ Vendor Interface ~ Workflow Automation ~ Underwriting Rules Development ~ System Implementation
Six Sigma Green Belt Certification
Software and Languages: MS Project 2010 / Project Server, SQL Plus, HTML, SQL (Oracle), Java
Career background in providing Information Technology expertise and Program Management for major U.S. financial services holding company with subsidiaries that provide crucial life and health insurance support for individuals; proven success in leading teams through critical functions while maintaining focus on business deliveries
Continually utilize managerial excellence in directing work performance of Business Analysts, System Analysts, Project and Program Managers; sole Manager of strategic partnership for delivery: EXL (LifePRO System), CSC (LifeComm and CK4 Systems) and shared Manager of strategic partnership for delivery: Cognizant
Skillfully manage key business relationships, i.e. understanding demand and delivering enhancements for Operations, New Business, Mandates and Product
Successfully meet Technology Lead responsibilities including providing exceptional oversight to two-year-long process of divestiture of Conseco Life Insurance Company; additionally accountable for delivery of all build projects
Demonstrated performance excellence was acknowledged by being selected for participation in the Gold Program, an exceptionally prestigious program that focuses on Executive Leadership Development
CNO Financial Group, Carmel, IN 2013 Present
Director Life and Annuity, Information Technology (2015-Present)
Key Contribution: Direct Life & Annuity Team in maintaining critical focus on business deliveries during outsourcing of major development/testing functions
Skillfully align business objectives with important, quality software to effectively manage delivery of departmental priorities; work with strategic delivery partners to manage outcomes and lead ownership of Business System Analysis and Project Management ($1.5M under program management).
Was successful in reducing Enterprise Risk by 30% in under one year based on development/implementation of Mandates Program ($2.6M under program management); also designed New Product Governance structure that supported impact awareness among technology leadership.
Program Manager, Information Technology (2013-2015)
Key Contribution: Spearheaded all IT activities during divestiture of Conseco Life Insurance Company including lift out/conversion of 350,000+ active policies and supporting documentation ($3.4B STAT reserves)
Directed and facilitated cut-over plans for upgrade of strategic Life & Annuity administrative system from v.14 to v15.
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Held lead responsibilities for IT first-ever Internship Program; gained re-usable program framework, enterprise internship relationships and recruitment of new hire personnel as well as identification by universities of CNO as an employment brand.
For strategic Life & Annuity Platform, re-structured and managed release and demand plans; successfully utilized transparency, reliability improvement and release quality to build trust among business partners while reducing development backlog.
Expertly determined Life & Annuity Project Management team objectives while managing project assignments, process improvement actions and talent development.
Conseco Insurance Group (CIG)/Bankers Life & Casualty (BLC), Carmel, IN 2005 2013
Director, Program Management (2008-2013)
Key Contribution: Implemented BLC New Business Case Management System that facilitated $58M of New Annualized Premiums in one quarter, a 4% increase YOY
Proficiently directed upgrade from desktop to Automated Workflow Tool (AWD) 2.3 to portal version AWD 10; gained additional staff personnel/responsibilities for managing AWD, customer/agent web portals and Operations reporting tools and oversaw analysis, configuration, AWD and Service Desk functions for Enterprise workflow tools.
Tasked with comprehensive responsibilities for BLC Front Office installation including Underwriter launch as well as external launch to Field Agents; held full ownership of work orders/service agreements/master contracts between Front Office vendor and Conseco.
Director, Enterprise Front Office Support (2007)
Key Contribution: Oversaw Rule Configuration Team and associated control processes that supported Front Office system; designed strategic roadmap and initiated application expansion across enterprise
Led enterprise modification/enhancements projects for Production Front Office Application; managed support team of business analysts, XML developers, QA team and Tier 1 Service Desk personnel.
Utilized LoadRunner software to develop automated regression methodology for Base Front Office Application; also utilized Caliber RM/Quality Center tools for requirements/testing traceability and incorporated Voice Signature & Point-of-Sales product features into Front Office.
Project Manager, Shared Service Technology (2005-2007)
Key Contribution: Was responsible for consolidating three New Business & Underwriting applications into one Pending Management System, which reduced new product time-to-market through consolidated rules management
Steered New Business & UW Case Management Application implementation (NaviSys Front Office); streamlined processes that supported straight-through processing from electronic application functionality to policy issue logic.
Developed support team structures, i.e. Core Business Information Team (CBIT), business rules configuration team, offshore testing partners and vendors; directed technical integration meetings between administrators and front-end vendors with first-ever use of Service Oriented Architecture and ACORD standards.
In earlier assignments with Conseco Insurance Group, between 2001-2004, held roles as
Project Manager, Manager and Business Analyst & Test Lead
United Health Care/Golden Rule, Indianapolis, IN 2004 2005
Manager, Information Technology
Key Contribution: Synchronized Golden Rule and United Health Home Office methods, facilitating transfer and implementation of standard procedures for change management
Oversaw Mainframe Administrative System development team facilitating quarterly release enhancements; scheduled/approved all New Business & Underwriting changes requested through release prioritization and enforced Sarbanes Oxley controls and online audit repository.
Also served PaineWebber in Indianapolis, IN, as a Junior Broker during 2000-2001
Butler University, Indianapolis, IN, Bachelor of Science in Finance, 2001
Project Management Institute Member, 2005-Present
PMP Certified / Project Management Professional, 2009
CNO Financial GOLD Program, Class of 2015-2016
LOMA Level 1, 2008
Indiana/Purdue University of Indianapolis, Project Management Institute Certification, 2003
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