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Work history of consistently exceeding job performance expectations in many service industries.
Experience working closely with juveniles and community members to help improve their quality of life by providing education and mentoring skills so they can make better life choices.
Master of Science (MS), Criminal Justice, South University; earned Dec. 2015.
National Society Collegiate Scholar and Lambda Epsilon Chi membership for academic achievement.
Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person or over the telephone.
Proactively identified and resolved problems in real time using strong judgment and people skills.
Proficient with Microsoft Office; WordPerfect; and Westlaw.
President/CEO, Chitala Management Consulting Lancaster, PA 2006-2015
Prepared legal summaries, criminal/civil complaints and arbitration hearings.
Helped juvenile delinquents with the preliminary intake process, including evaluation and testing.
Created individual goals for juvenile delinquent to overcome life challenges and potential barriers.
Referred individuals to valuable resources available in their school, workplace or community.
Certified Nurse Assistant & MH/MR Assistant, Various Employers Lancaster, PA 1996-2015
Provided compassionate care to residents from diverse backgrounds.
Checked the vital signs of residents and performed other healthcare related nursing duties.
Collaborated effectively with a diverse team of personnel in a fast-paced environment.
Demonstrated a proven ability to work well independently as well as part of a team.
Intensive Employment Case Manager, Urban League of Lancaster County Lancaster, PA 1996-2006
Supervised a diverse team of staff focused on helping fellow community members secure employment.
Worked with the local business community find employment opportunities for community members.
Educated community members on best practices of persuading an employer to offer an opportunity, including teaching key business and life skills.
Mentored community members on the importance of making better life choices as well as leading a healthy life, including counseling individuals with AIDS.
Certified Nurse Assistant II, Conestoga View Lancaster, PA 1995-1996
Provided quality care to residents and worked effectively with a diverse team of colleagues.
Master of Business Administration (MBA), South University; pending
Master of Science (MS), Criminal Justice, South University; earned Dec. 2015
Bachelor of Science (BS), Legal Studies, South University; earned June 2014
Paralegal Studies Diploma, Stratford University; earned 2007
Certified in Cases, Research, Litigation, Statutes and Fundamentals, Westlaw Next (Thompson Reuters)
Certified Nursing Assistant (CNA), State of Pennsylvania
Certified Small Business Manager
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