Dedicated and accomplished Strategic Leader with 4+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in managing complex customer service issues. Equipped with an ability to oversee daily operations, working within efficient internal teams, and diffusing escalated operational situations. Offer solid supervisory abilities with experience in supporting large-scale operational projects, training new staff members, and monitoring the effectiveness of current operational strategies.  

Operations Management Team Leadership Training/Coaching Administrative Support

Project Management Customer Service Decision Making/Planning Microsoft Office Suite

Customer Retention Policy Development Time Management Attention to Detail

Bachelor of Science, Communication Studies, Minor in Biology

Sam Houston State University, Huntsville, TX (August 2017)

Certified Pharmacy Technician, Walgreens Pharmacy

  Direct day to day administrative operations within a fast-paced retail environment with a concentration on increasing productivity and customer satisfaction levels

  Monitor inventory levels and order special medication, provide guidance to customers regarding potential side effects/interactions, and ensure HIPAA laws were followed

  Analyze and resolve complex customer service issues, complete courtesy calls to patients, and assist Pharmacists with filling prescriptions

  Coordinated operations within a retail pharmacy which required assisting in filling prescriptions, obtaining insurance approvals, and ensuring compliance with regulations

  Ordered special medication for customers, analyzed/resolved prescription problems, and provided training to new team members

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong knowledge of administrative and operational best practices along with experience in assisting with large-scale projects, working with cross-functional teams, and handling customer service functions. In addition, I have a demonstrated ability to analyze operational issues and devise appropriate solutions.  

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Communication Studies from Sam Houston State University.   

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy